Franke saphira will not exit rinse unit, will not rinse the coffee head but will supply hot water and steam. but will not depense any coffee. help please. I have had a Franke Man out and he has no clue he changed and checked thermo things pumps valves and just couldn't get his head round the problem!!

i have a friend in Provost, I think that is close to Lloydminster? In fact it is an hour and a half away. I had a Franke Flair at an airport lounge I worked at, so service is certainly available on Canada. Here are the contact details for Franke. They will tell you the closest service agent.

Franke Customer Service ' Canada ' Franke Home Solutions

https://www.franke.com > support > customer-service
Looking for Franke Customer Support? Get in touch with the Canadian Customer Service team here!

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  Contact us - Franke

  https://www.franke.com > contact > customer-service
  Franke Customer Service 'Canada' Commercial Sinks, Faucets, Accessories · We would be glad to help you · Send us an e-mail:.
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  Franke Canada

  https://www.franke.com > ...
  Franke is a world leading provider of products and solutions for residential kitchens and bathrooms, professional foodservice, coffee preparation and .
  
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I am a Franke technician. After and possibly during the descale, because probably you haven'nt done it in a long time, steam was able to escape through the fittings as the limescale damaged the silicone rings beforehand. The steam damaged the klixxons or the thermoblock itself. You will need one of us unfortunately....

the outlet was probably blocked by old milk. inside the metal tube there is a flexible hose. that is either broke or it came loose on the electrical valve.

you might escape this fix without using specially tools or screwdrivers. you are receiving this message because the rinse head sensor isn't working properly.
during the machine movement the rinse head down sensor was not triggered.
1. check the gap between the top of the rinse nozzle & the bottom of the pipette. measurements should be around 1.5 to 2mm
2. you might have to invite the newelectronx 102 to the party and check the sensor. if necessary open the machine with the correct screwdrivers and adjust the sensor. this should get you through the rinse cycle.

If the machine asks to Rinse Unit - you must press the button that has the raindrops. This button is the rinse Unit Button.

If you are in the United States, Contact

Franke Coffee Systems Americas
800 Aviation Parkway
Smyrna, TN 37167
United States USA

P: +1 800 367 0235
F: +1 615 462 4559

The Franke Saphira is the same machine as the Jura X7.
Here is an interactive diagram.

DESCALING The Saphira has an integrated descaling program. The procedure takes about 60 minutes. Once started, the descaling procedure may not be stopped. • When acid-containing descalers are used, immediately remove any splashes or drops on sensitive surfaces, particularly from natural stone and wood surfaces. Also, take the appropriate safety precautions. • Turn off the Saphira by pressing the "ON/OFF" button. • Press the button "Descale" until an acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: INSERT AGENT IN TANK • Display: PRESS DECALCIFYING Dissolve 2 DESCALING tablets completely in 2.5 cups of water in a vessel and pour the mixture into the empty water tank. Place a sufficiently large container under the steam tube and the coffee delivery outlet. • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: FILL WATER TANK • Display: PRESS DECALCIFYING • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY • Display: CLEAN CONTACTS
Good Luck [email protected]

hi , you can use the cleaning tablets as jura and franke have the same brewing unit,

error/malfunction 4 usually means thermistor/sensor on steam generator block has failed ie open circuit /disconnected......................small metal encapsulated device clipped or screwed to block,2 wires to harness plug...