Hi, when I power up my laptop I get a grey screen with a blue box in the middle which reads. Boot Password. enter password. we do not know the password what can I do. Thanks. Mike.

if you have "restore cd". you can use that to boot your laptop it have might solve the problem. if you can enter bios with a password you can try that as power-on password. i think someone put a password in your laptop. in that case you need to call customer service to know how to reset your password.

When you boot up to the log in screen type in administrator to log in if you cant log in

during the boot up process you will see on the screen for a short amount of time press a certain key to enter set up

Press and hold that key during the boot up process to enter BIOS scroll down to set user password or supervisor password you can change or remove your password from there

or

control panel user accounts

on the users tab,click the name of the computer administrator you can change the password there

hope this helps

As you describe your problem I can see that your laptop asks a bios password. Well you have to open the case of the laptop and locate a small circle battery, this is the bios battery. Eject this battery and the laptop's battery and unplug the power cord. Try 2-3 times to power up the laptop (without batteries or power supply, just for the capasitors to discharge). Wait 5 minutes. After that plug in again the bios battery, the main battery and the power supply. Start up your laptop. Just before Windows logo comes up hit del (or F2) repeatly in order to get in to bios settings. Find the command "load bios default" and hit enter. Adjust the date and time and any other settings you wish (boot order e.t.c.). Save the changes and reboot. As you can see you are ready.

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Enter the BIOS and disable the supervisor password feature.

you forgotton the password. I would boot it to safe mood and change the password under the control panel.

that happened to my hp....some kid came to my house and stayed for the weekend...i don't know what the heck he did but i have a blue box as well and the password happens to be "password"....i don't know how i figured it out either...try it...it could work for yours as well!!! I would like to know how to get rid of it

Sounds like somone has put What they call a bios/boot user password this is a password thatis used before windows even loads up.

If no one will tell you the password the only other way i know of to reset the password is to open the computer case and remove the CMOS battery which is a CM2032 button batter you cant miss it

Remove that battery and remove power to the case for a few minutes then replace the battery and power back on.

The diagnostic check is because the system didn't shut down correctly.
are your the administrator for the laptop?
The administrator password is the password that you put in when you install the operating system, if you did not give it a password, then the administrator password is blank. (Windows Vista requires a password).
you can try "Adminstrator" as password.

the choice is press F8 immediately after the BIOS start up. select "last good configuration" and press enter.
go to the following link and download the utilities if you need.
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_6000&os=WW1&osl=en&catid=&impid=

Enter setup during boot and try to disable the password. Need more info.