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I have a Sony Cybershot W290. Lens problem.

I have a Sony Cybershot W290. When I turn it on the len extends and retracts three times and then gives the message, ''turn camera off and turn on.'' This doesn't work. I've recharged the battery, tried starting the camera without the memory stick and without the battery. Nothing works.

Posted by teddydog1 on

5 Related Answers

ginko

Ginko

  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

emissionwiz

Marvin

  • 85241 Answers

SOURCE: camera focus error

there is a small logic circuit that controls the motor that retracts the lens and a sensor that tells it the lens is retracted, it is a lens position sensor, one of these two components is most likely defective, the thing is there are no consumer service info provided by panasonic, they will not sell you parts either, the camera is a mystery to take apart and repair without the tech manual which u can't get, so u see the delima here, u must either have this camera fixed by a panasonic repair station or see if it qualifies for a upgrade exchange program for a newer model.

Posted on Aug 07, 2009

Anonymous

  • 1197 Answers

SOURCE: lens stays open, won't retract when camera turned off

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

regards iversh
a very helpful rating is apreciated for answering ur query.....

Posted on Aug 19, 2009

Anonymous

  • 11967 Answers

SOURCE: press pwr button the lens extends lcd

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Mar 27, 2010

duane_wong

Duane Wong

  • 6826 Answers

SOURCE: M863 lens extends and then immediately retracts

Kodak Easyshare cameras use Li ion batteries, as recommended by the manufacturer, which have higher voltages but not necessarily higher amp hours per battery pack.

When I first bought my 14.1 megapixel camera from Kodak, I tried various batteries, including Alkaline, Ni MH, and they didn't work very long before needing replacement or recharging.

This is because the voltage isn't enough on other batteries.

I do not understand why they make it this way, because it fooled me a lot. I thought that since it had a AA format that it would be alright to use AA batteries of any type in the camera. But, this is not so, in my experience.

Good luck getting your camera to work with new Li Ion Batteries.
Note: if the Li Ion batteries do not work, then there is something wrong internally with your camera.

Contact kodak.com to see if it is economically repairable.

Thanks for asking a question on Fixya.com.

Posted on Jul 24, 2010

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I have a sony cybershot w-290. I downloaded pictures to my laptop from the memory stick. When I turn it on I get a message to turn it off and back on again. My lens keeps going in and out. I show full...

Sounds like your lens has issues. Probably some debris/sand got into it or maybe it suffered a
Jolt of some sort. Whatever the case maybe you will need to get your Lens serviced.
Sometimes if you use a case the camera may have turned on inside the case and caused
lens damage.
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Ok David, be persistant with this seemingly kludge of a fix.
Use a can of compressed air and blow around the lens while it is extended. Take a relatively firm approach with this problem slap the camera into your palm two or three times.
Not lens down in this case, but using the side or rear of the camera to make contact with your palm
Make sure you have the camera cord around your wrist so as not to lose it across the room.

Do this several times and turn it on and off till the message of turn on and off no longer shows(if it ever did) and the lens retracts and works correctly. The compressed air will help remove any accumulated dust that is jamming the lens.
This is a sony tech fix and not a joke, they charge you $90-120 to do this and this fault is not uncommon in many of these small cameras
dust and dirt get taken into the lens bay and eventually cause it to stick. Hence the use of compressed air with the brutal approach

I have fixed around 200 of these over the last 2 years using this method. only 3 failed to respond

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is not a joke........

Use a can of compressed air and blow around the lens while it is extended. Take a relatively firm approach with this problem slap the camera into your palm two or three times.
Not lens down in this case, but using the side or rear of the camera to make contact with your palm
Make sure you have the camera cord around your wrist so as not to lose it across the room.

Do this several times and turn it on and off till the message of tuen ona nd off no longer shows(if it ever did) and the lens retracts and works correctly. The compressed air will help remove any accumulated dust that is jambing the lens.
This is a sony tech fix and not a joke, they charge you $90 to do this and this fault is not uncommon in many of these small cameras
dust and dirt get taken into the lens bay ad eventually cause it to stick. Hence the use of comptressed air with the brutal approach


Please rate my help++++Thanks for using FIXYA
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Same thing happened to my camera. I have the same camera. I fixed it though. I know what I'm about to say sounds idiotic, but bare with me. If you turn the power to the camera on, and catch. or grab the lens when it has fully extended and don't let it retract. Wait until it has stopped wanting to move than the fun part happends. Atleast for my camera it felt as if something got in around the lens. so if you twist the lens you will have about a fraction of play to twist the lens back and forth. This fixed mine. Try this with yours. But don't be too rough. gentle. I mean. these camera's are expensive afterall aha =)
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