Motorola HS820 - cannot hear anything nor can others hear me

blackberry.com??

That means the pairing is not successful.Follow the steps
1.Turn on mobile bluetooth and set the status to shown all 2.Tun on the bluetooth mobile and keep pressing the button on the  bluetooth for few seconds. 3.You will notice that light is continously ON and not blinking 4.Now find the device from mobile via search option 5 When it detect use this code 0000 to pair. 6.When the pairing is successful ,select option button and click connect.. 7.Now you should hear from your bluetooth..
Regards
Dilip Bagdi

Hi,

there is really no fail safe method to pairing a bluetooth device.
The main thing is recognition. i,d suggest trying to press the different buttons on the transmitting bluetooth device, whilst attempting to pair. i.e volume up/down or on/off et,c. to enable the device-blackberry to find and sync. i,d think the device that needs to be configured or setup correctly is the blackberry rather than the bluetooth device.
try changing the phone settings. to accept all incoming signals on bluetooth, or disable encryption.

hope this helps.

Mike @ Compurepair.

i opened it,the upper part does not detach completely but slides,the blue light turned off finally but then on pressing the button nothing happened.Now i'm charging the battery and the blue light is on as usual so i hope it's just out of energy and it will work again when recharge will be finished:)

Download a copy of the manual here:

http://www.motorola.com/mdirect/manuals/hs820_9482A61O.pdf

Good Luck!
- Jim

Alll it says in the manul under Pairing: Charge for 2 hours before use
Step1: When the headset is off, press and hold the mutlifunction button until the headset indicator turns on permantly
Step2: Perfrom device scan from the PS3 in this case.
Step3: Confirm Motorola HS820 in the list discovered by ps3 and confirm.
Step4: When requested to enter Passkey enter:0000

Pairing is successful when the headset indicator flashes rapidly.

Try the following:
1) Make sure the HS820 is fully charged up.
2) Remove the battery and SIM card from your phone for about 1 minute and put them back in.
3) As soon as your phone is booted up, access the "find devices" function for adding your HS820.
4) Hold the HS820 button down until the blue light is solid.
5) Then do whatever your phone requres to "search for devices."
6) Here's the key: as the phone is searching for devices, PHYSICALLY TOUCH touch the HS820 to the phone.

I couldn't get my HS820 to synch with my new Blackberry Curve the normal way and ultimately got it to synch by going through this process.

Is anything blocking the mic? Maybe there's a sensitivity setting on the headset or the phone? I'd recommend connecting it to a Bluetooth Enabled PC and try recording with sound recorder to test the sound quality/volume. If it's ok on the computer, it's a problem with your phone. If it's still quiet on the computer, I'd recommend you send the headset away for repairs/replacement of defective device.

the always on light mens that it is in pairing mode and wont go out until it has paired with a phone, if you wish to turn it off, press and hold for 3 seconds, it will then flash 3 times and then go off. Try pairing again by pressing and holding the button until the light stays on.

User "Nitol" seems to be having the same problem with this headset. I'd recommend calling motorola support, see what they think of it. If you're lucky, they'll recognise the apparently common probem and help you out.