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Its a fuser code. To reset it the code and to get it work again. Follow these steps:1) Turn the main power off ( the switch behind the toner door )2) Hold down the Utility button while you turn the machine back on. Jul 12, 2017
PrintCopy .info
https://printcopy.info > code=C3423
Code: C3423 · Description: Fusing heaters trouble (pressurizing side) · Remedy: 1 Check the fusing unit for correct installation (whether it is secured in ...
PULL out the second tray remove any and all paper from behind the draw also REMOVE all the STORED paper on the left hand side of the draw that is not a storage area. Storage draw is used. The space is for if you decide to 11x17 paper
Remove the second draw and remove the paper from behind it. Then remove the extra paper in the second draw that is sitting on the left hand side that is not A STORAGE location . It is for 11x17 paper.
Two things 1) check to see if there is paper in the back of the of the tray where it meets the back wall (that would prevent the paper tray from rising. 2) there is an upper limit sensor on the paper feed (thats where the rollers are) so check to see if any bits of paper blocking the sensors. If you find it, reset the machine and it will see the tray.
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