A number of things can affect the pilot.
Unknown if this is new heater or heater that stopped working.
Unknown what type of gas valve is on water heater.
Unknown what the gas company man observed, and why he said call manufacturer, and what he repaired. Was the gas control valve leaking?
Unknown what type of general maintenance and testing has been done.
Option 1) The gas company said call the manufacturer.
Information shows on label on side of tank.
http://waterheatertimer.org/Water-heater-manufacturers.htmlOption 2) Open following links and start reading. And then try to fix yourself.
http://waterheatertimer.org/pdf/Pilot-light-will-not-stay-lit.pdfhttp://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshootOption 3) Call gas company guy and ask him exactly what he observed, write that down, and then add a comment with very specific information for possible help.
Option 4) Call local plumber and tell him the specific information that gas company man said, and see what solution he can offer.
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