Hidden files are not visible

Question 1

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1answer

My desktop computer by eMachines is running super slow and is not connecting to the internet. What can I do to fix it? I have cleaned it..but does not work.

Hello,
Your desktop is affected .
Try to system restore in earlier date. Follow the step

How will you confirm?
Follow the steep. Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT an windows will open soon.
Go to tools option >folder option >view>check on show hidden file

Check off hide protected operating system file
Check off hide extension known type file.
BUT still there are no hidden file in drive C:
Think your computer has affected by serious virus.

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter, it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

SET IT FROM BOOTH SIDE BECAUSE THERE ARE TWO SIDES >Go tools> 1 folder options>views>check on show hidden files and folders>2 check off hide extension >3 check off hide protected.

Now auto run program off. you can see and delete easily all the hidden unnecessary file .auto run file. Placed virus affected hard disk in this pc.explore drive select autorun/recycler/system volume information by dragging and delete it. Don't do the system drive for ensure r click on my computer >manage>disk management>identify system drive >and system drive letter>
Now You can copy your file and store in another drive which formatted emediate.And you can format drive one after one and transfer all the file to the formatted drive .Switch off the pc and put your pc again and install your os and set the pc same way Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.
If you did not have the cd rom , you should create a bootable flash. follow the link.
http://articles.techrepublic.com.com/5100-22_11-5928902.html

If you want remove manually 1st click here or http://amiworks.co.in/talk/how-to-remove-new-folderexe-or-regsvrexr-or-autoruninf-virus/

If you want remove manually Autorun virus 2nd click here Or http://www.wikihow.com/Remove-Autorun-Virus-from-Hard-Disk-Drives

You want to save your data download
http://www.hiren.info/bootcd-on-usb-disk

Write cd with the ISO and restart pc cd will start soon, click here or http://www.windowsreinstall.com/articles/bios/ for BIOS SETUP and go mini windows and deletesystem volume information and RECYCLERfrom all drive except "C"
drive. Because Heart Of Castle.If can not remove download bootable f cecure,click here or http://www.techmixer.com/free-f-secure-rescue-bootable-cd-to-clean-virus-and-malware/ b> And write the ISO and boot from CD at the start time. SET THE BIOS SETUP for BOOT FROM CD
http://www.windowsreinstall.com/articles/bios/ DONT USE KAV because it will delete your windows file
Now you will install and just delete C drive and create C drive same andinstall. Installation guide click here.http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx

Hope this helps.

May 14, 2011 • eMachines Computers & Internet

0helpful

1answer

AutorunRemover Autorun Virus Remover license code

Hello,
Your note book is virus affected.
Try to system restore in earlier date. Follow the step

How will you confirm?
Follow the steep. Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT an windows will open soon.
Go to tools option >folder option >view>check on show hidden file

Check off hide protected operating system file
Check off hide extension known type file.
BUT still there are no hidden file in drive C:
Think your computer has affected by serious virus.

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter, it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

SET IT FROM BOOTH SIDE BECAUSE THERE ARE TWO SIDES >Go tools> 1 folder options>views>check on show hidden files and folders>2 check off hide extension >3 check off hide protected.

Now auto run program off. you can see and delete easily all the hidden unnecessary file .auto run file. Placed virus affected hard disk in this pc.explore drive select autorun/recycler/system volume information by dragging and delete it. Don't do the system drive for ensure r click on my computer >manage>disk management>identify system drive >and system drive letter>
Now You can copy your file and store in another drive which formatted emediate.And you can format drive one after one and transfer all the file to the formatted drive .Switch off the pc and put your pc again and install your os and set the pc same way Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.
If you did not have the cd rom , you should create a bootable flash. follow the link.
http://articles.techrepublic.com.com/5100-22_11-5928902.html

If you want remove manually 1st click here or http://amiworks.co.in/talk/how-to-remove-new-folderexe-or-regsvrexr-or-autoruninf-virus/

If you want remove manually Autorun virus 2nd click hereOr http://www.wikihow.com/Remove-Autorun-Virus-from-Hard-Disk-Drives

You want to save your data download
http://www.hiren.info/bootcd-on-usb-disk

Write cd with the ISO and restart pc cd will start soon, click here or http://www.windowsreinstall.com/articles/bios/ for BIOS SETUP and go mini windows and deletesystem volume information and RECYCLERfrom all drive except "C"
drive. Because Heart Of Castle.If can not remove download bootable f cecure,click here or http://www.techmixer.com/free-f-secure-rescue-bootable-cd-to-clean-virus-and-malware/b>And write the ISO and boot from CD at the start time.SET THE BIOS SETUP for BOOT FROM CD
http://www.windowsreinstall.com/articles/bios/DONT USE KAV because it will delete your windows file
Now you will install and just delete C drive and create C drive same andinstall.Installation guide click here.http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx

Hope this helps. Let me know if you need more informationThanks
shibuda

May 11, 2011 • Computers & Internet

0helpful

1answer

Often curser in my desktop frozen,what should i do?

Hi,

It may be your pc affected by virus,
How will you confirm? Follow the steep. Press win key +R >type gpedit .msc andsoon an windows will open. Press win key +R>ms config and soon an windows will open. Press win key + R REGEDIT an windows will open soon. Go to tools option >folder option >view>check onshow hidden file Check off hide protected operating system file Check off hide extension known type file. BUT still there are no hidden file in drive C: Think your computer has affected by serious virus. >start>program>accessories>system tools >systemrestore >set earlier date. If you have the strong virus you can not do that,then you should better to copy your data if necessary follow step>set your hard disk in another computer.before install be ensure that .another pc is well condition. >show hidden folder can see all system file >can opentask manager>run type ms config >enter, it will be open windows>runtype gpedit.msc> enter, it will be show.>run type regedit enter ,it willbe open .think your another pc run in ok condition. Then type gpedit.msc andhit >administrative templates>system>turn off auto play>selectenable>click down arrow >select all drives. SET IT FROM BOOTH SIDE BECAUSE THERE ARE TWO SIDES >Gotools> 1 folder options>views>check on show hidden files andfolders>2 check off hide extension >3 check off hide protected. Now auto run program off. You can see and delete easily, allthe hidden unnecessary file and auto run file. Now install virus affected hard disk in this pc and startDONT LET DO SCAN .Explore Your all new partition select (DONT CLICK ON )only by draging the autorun/recycler/system volumeinformation and delete it. Don't do thesystem drive for ensure r click on my computer >manage>diskmanagement>identify system drive >and system drive letter>It will bewritten SYSTEM. Now You can copy your file and store in another drive whichwould be formatted emediate.And you canformat drive one after one and transfer all the file to the formatted drive.Switch off the pc and put your pc again and install your os and set the pcsame way Then type gpedit.msc and hit >administrativetemplates>system>turn off auto play>select enable>click down arrow>select all drives. If you did not have the cd rom , you should create abootable flash. follow the bellow link. http://articles.techrepublic.com.com/5100-22_11-5928902.html If you want remove manually 1st http://amiworks.co.in/talk/how-to-remove-new-folderexe-or-regsvrexr-or-autoruninf-virus/ If you want remove manually Autorun virus 2nd http://www.wikihow.com/Remove-Autorun-Virus-from-Hard-Disk-Drives You want to save your data download http://www.hiren.info/bootcd-on-usb-disk Burn cd with the ISOfrom image burning option and restartpc, cd will start soon, http://www.windowsreinstall.com/articles/bios/ for BIOS SETUP and gomini windows and delete system volume information and RECYCLERfrom all driveexcept "C" drive. Because Heart Of Castle.If can not remove downloadbootable f cecure, http://www.techmixer.com/free-f-secure-rescue-bootable-cd-to-clean-virus-and-malware/ b> And write the ISO and boot from CD at the start time.SET THE BIOS SETUP for BOOT FROM CD http://www.windowsreinstall.com/articles/bios/ DONT USE KAV becauseit will delete your windows file Now you will install and just delete C drive and create Cdrive same andinstall. Installation guide WIN XP http://www.windowsreinstall.com/articles/bios/ http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx VISTA http://vistaultimate.windowsreinstall.com/repairstartup/repairstartup.htm If you need more information, reply me soon. Thanks

Feb 25, 2011 • Computers & Internet

0helpful

1answer

Cheats

Hello,

If you have the strong virus you can not not open flash drive.

Follow step>Go another PC which is running well, If all the hidden file and protected system file can see in that PC think that is well in condition. But please don't connect the usb pen drive.Now you stop the autorun .Follow all the instruction.

How will you confirm?

Follow the steep.
Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT and an windows will open soon.
Go to tools option >folder option >view>check on show hidden file
Check off hide protected operating system file
Check off hide extension known type file.

If , still there are no hidden file in drive C:

Think your computer has affected by serious virus because to protect the system file
microsoft manege all sysy file as hidden.

When you can see all hidden file think Ok .
If your another PC is well, after examine all the steep, do all the steep now

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter ,it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

Now auto run program off. you can access easily.Now you can insert the pen drive and delete unnecessary file or format.Now you can format or open your pen drive.

Hope it will help you.

Feb 13, 2011 • Kingston (DTIU3/2GB) 2 GB USB Hard Drive

3helpful

1answer

My usb is not formating

Hello,

If you have the strong virus you can not not open flash drive.

Follow step>Go another PC which is running well, If all the hidden file and protected system file can see in that PC think that is well in condition. But please don't connect the usb pen drive.Now you stop the autorun .Follow all the instruction.

How will you confirm?

Follow the steep.
Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT and an windows will open soon.
Go to tools option >folder option >view>check on show hidden file
Check off hide protected operating system file
Check off hide extension known type file.

If , still there are no hidden file in drive C:

Think your computer has affected by serious virus because to protect the systemfile
microsoft manege all sysy file as hidden.

When you can see all hidden file think Ok .
If your another PC is well, after examine all the steep, do all the steep now

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter ,it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

Now auto run program off. you can see and delete easily all the hidden unnecessary file .auto run file. From hare you can insert the pen drive and delete unnecessary file or format.Now you can format or open your pen drive.

Hope it will help you.

Jan 08, 2011 • SanDisk 1GB Cruzer Titanium USB Flash...

0helpful

1answer

I need to completly reboot my com (extensa 5235 acer) laptop. i have a virus i think. ihad to reboot it completly before, but forgoten how to do it.....thankyou

Hello,
Your note book is virus affected.
Try to system restore in earlier date. Follow the step

How will you confirm?
Follow the steep. Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT an windows will open soon.
Go to tools option >folder option >view>check on show hidden file

Check off hide protected operating system file
Check off hide extension known type file.
BUT still there are no hidden file in drive C:
Think your computer has affected by serious virus.

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter, it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

SET IT FROM BOOTH SIDE BECAUSE THERE ARE TWO SIDES >Go tools> 1 folder options>views>check on show hidden files and folders>2 check off hide extension >3 check off hide protected.

Now auto run program off. you can see and delete easily all the hidden unnecessary file .auto run file. Placed virus affected hard disk in this pc.explore drive select autorun/recycler/system volume information by dragging and delete it. Don't do the system drive for ensure r click on my computer >manage>disk management>identify system drive >and system drive letter>
Now You can copy your file and store in another drive which formatted emediate.And you can format drive one after one and transfer all the file to the formatted drive .Switch off the pc and put your pc again and install your os and set the pc same way Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.
If you did not have the cd rom , you should create a bootable flash. follow the link.
http://articles.techrepublic.com.com/5100-22_11-5928902.html

Good by
http://www.fixya.com/support/t7665080-dell_inspiron_1501s_card

Jan 06, 2011 • Computers & Internet

2helpful

1answer

My dell inspiron 1501's card reader will not work. Even when I insert a memory card, it will not work. I have downloaded and installed the card reader drivers under chipset on Dell's website.

Hello,
Your note book is virus affected.
Try to system restore in earlier date. Follow the step

How will you confirm?
Follow the steep. Press win key +R >type gpedit .msc and soon an windows will open.
Press win key +R>ms config and soon an windows will open.
Press win key + R REGEDIT an windows will open soon.
Go to tools option >folder option >view>check on show hidden file

Check off hide protected operating system file
Check off hide extension known type file.
BUT still there are no hidden file in drive C:
Think your computer has affected by serious virus.

>start>program>accessories>system tools >system restore >set earlier date. If you have the strong virus you can not do that, then you should better to copy your data if necessary
follow step>set your hard disk in another computer .before install be ensure that .another pc is well condition.

>show hidden folder can see all system file >can open task manager>run type ms config >enter, it will be open windows>run type gpedit.msc> enter, it will be show.>run type regedit enter ,it will be open .think your another pc run in ok condition. Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.

SET IT FROM BOOTH SIDE BECAUSE THERE ARE TWO SIDES >Go tools> 1 folder options>views>check on show hidden files and folders>2 check off hide extension >3 check off hide protected.

Now auto run program off. you can see and delete easily all the hidden unnecessary file .auto run file. Placed virus affected hard disk in this pc.explore drive select autorun/recycler/system volume information by dragging and delete it. Don't do the system drive for ensure r click on my computer >manage>disk management>identify system drive >and system drive letter>
Now You can copy your file and store in another drive which formatted emediate.And you can format drive one after one and transfer all the file to the formatted drive .Switch off the pc and put your pc again and install your os and set the pc same way Then type gpedit.msc and hit >administrative templates>system>turn off auto play>select enable>click down arrow >select all drives.
If you did not have the cd rom , you should create a bootable flash. follow the link.
http://articles.techrepublic.com.com/5100-22_11-5928902.html

If you want remove manually 1st click here or http://amiworks.co.in/talk/how-to-remove-new-folderexe-or-regsvrexr-or-autoruninf-virus/

If you want remove manually Autorun virus 2nd click here Or http://www.wikihow.com/Remove-Autorun-Virus-from-Hard-Disk-Drives

You want to save your data download
http://www.hiren.info/bootcd-on-usb-disk

Write cd with the ISO and restart pc cd will start soon, click here or http://www.windowsreinstall.com/articles/bios/ for BIOS SETUP and go mini windows and deletesystem volume information and RECYCLERfrom all drive except "C"
drive. Because Heart Of Castle.If can not remove download bootable f cecure,click here or http://www.techmixer.com/free-f-secure-rescue-bootable-cd-to-clean-virus-and-malware/ b> And write the ISO and boot from CD at the start time. SET THE BIOS SETUP for BOOT FROM CD
http://www.windowsreinstall.com/articles/bios/ DONT USE KAV because it will delete your windows file
Now you will install and just delete C drive and create C drive same andinstall. Installation guide click here.http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx
Regards
shibuda

Jan 06, 2011 • Dell Inspiron 1501 Notebook

1helpful

2answers

Hidden files are not showing

Hi there.
It sounds like you have a virus on your machine, apart from not being able to view hidden files and folders is there anything else thats going wrong with the PC at all?
for example on start-up do you get any strange error messages or has the recycle bin name been changed?

Jun 08, 2009 • Microsoft Windows XP Professional

0helpful

1answer

I couldn't view the hidden files when i apply show hidden files in my folder options in tools menu in menu bar.

Folder Options is removed from Tools in Windows by a virus. The virus is called W32.Rontokbro@mm OR W32/Rontokbro.gen@MM

The removal of this virus is slightly difficult. Antivirus can't remove it automatically. However detailed procedure to remove it is available at

http://coolexp.blogspot.com/2008/01/fold...

About this Virus/Worm:
What it does is creating new files which looked like a folder but its actually a .exe file. Unless you’ve enabled the view extensions in the folder options or else you won’t see the .exe extension of the file. The file is approximately 43.7Kb and normally people will click to open it because it looked like a folder. So after you’ve open it, the virus will run each time during startup and keep on spreading and spreading… into the harddrives.

More troubles coming up. Normally when you click “Tools” in explorer, there’s a “folder options” underneath it. Once the pc is infected with the virus, the Folder Options will be missing, which disabled you to change the options to view the extension of the files. So when you see a new folder appeared from nowhere and you clicked to open it out of curiousity, the virus spread more again. Moreover, the virus disabled the registry edit where you will see this message “Registry edit is disabled by the administrator” everytime you try to edit the registry.

So how to clean the virus then? I found some solution from the following link and have successfully cleaned it from my system.

http://coolexp.blogspot.com/2008/01/fold...

It will help you to get rid of this virus named W32.Rontokbro@mm aka brontok.a and to get back your hidden files. Source(s): http://coolexp.blogspot.com/2008/01/fold...

P.S.: If this information was helpful, please rate this solution.

Mar 14, 2009 • Microsoft Windows XP Professional

0helpful

1answer

Hidden files are not visible

install etrust antivirus and scan pc

probelm will solve

Jul 14, 2008 • IBM ThinkPad T30 2366 Notebook

Question 2

Anonymous

Contributor 1 Answer
Posted on Dec 06, 2008

Anonymous

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Joined: Dec 06, 2008

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Start ----- run ----- regedit -------- HKEY_ LOCAL_MACHINE ------- software -------- microsoft --------- windows -------- current version ------- explorer -------- advanced ------- folder ------- hidden --------- showall

there we check DWORD VALU of CheckedValue = 0 for not save
1 for save(by defult)

Answer 2

Anonymous

Contributor 9 Answers
Posted on Jul 13, 2008

Anonymous

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Joined: Jul 13, 2008

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Well 1st of all, let me tell you, I had got into same situation for about three times, but found out the solution at last.

The above mentioned solutions won't work [sorry guys but thts the truth]
May be even your Registry editor and Task manager weren't working, right?

Download this tool:
http://www.4shared.com/file/41533566/cfed03ee/Ravmon_Removal_Tool_32.html?err=no-sess
Open it, it will show a message, press 'Yes'

Then press "Restore windows default settings"
and select whichever you want to, hit apply and restart the system to see the changes.

Answer 3

Anonymous

Master 1,019 Answers
Posted on Feb 25, 2008

Anonymous

Master

Joined: Feb 16, 2008

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Hi,
this is possibly just a settings error.
1:) open any folder on the desktop.
2:) At the top of the folder, select-Tools.
3:) Then Folder options.
4:) Then Select View.
5:) Then you,ll see Hidden folders And Files.
6:) check the Box ( Show hidden files And Folders ) if the Do-Not Button is ticked/Checked.
Hope this Helps.
mike @ compurepair.

Answer 4

Anonymous

Expert 85 Answers
Posted on Dec 20, 2008

Anonymous

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Joined: Dec 08, 2008

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Go to system registry.......click start then run and type regedit then find this key HKEY_ LOCAL_MACHINE\ software\ microsoft\ windows \current version\ explorer\ advanced\ folder\ hidden\ showall

in your right pane show it DWORD key of CheckedValue delete it.....and create new DWORD key and give the name CheckedValue and enter 1 into value data.......

restart your pc..........i hope its work fine....

The best earn money site..plz signup free
http://bux.to/?r=jiteshright
(Join now and receive a $0.05 Sign-up Bonus)........click on it........

Answer 5

A

Anonymous

Select all visible folders in a hard drive.Click properties and set Hidden. The folders look transparent.Now Again click on their properties and remove Hidden and Read only.Windows will ask > make changes to folders and sub folders... Click on that and say OK... All the hidden files and folders within visible folders will become visible.

Answer 6

Anonymous

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Posted on Feb 25, 2008

Anonymous

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If this is not something you did on purpose (hiding the files/folders) then odds are you have spyware issues that you should first deal with.

Now to try and get your files visable again, you are first going to have to see if they are marked as 'hidden' files. Click on MY COMPUTER and then on TOOLS/FOLDER OPTIONS and now on VIEW tab click on the SHOW HIDDEN FILES AND FOLDERS, now see if you can see the files/folders. If you can then what you need to do is highlight all the file/folders from that drive that you want to be able to view (select all by ctrl-a for example) then RIGHT CLICK on any file that you have just highlighted and from the menu, select PROPERTIES and now make sure that both READ ONLY and HIDDEN are NOT selected. If they are, then de-select these. Click OK and when prompted if you want to do this for all files in the sub-folders select YES, as you obviously want this action to set for all the selected files.

Once you are done, be sure to go back to the FOLDER OPTIONS and de-select the SHOW HIDDEN FILES/FOLDERS from teh view options as you do not normally want to see the hidden files/folders as these are related to the system and normal deletion of these could cause other problems. This is however, how many bad items will hide themselves, by causing normal file folders to become hidden so be sure you have performed the optimizing and various anti-spyware/malware scans.

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Hidden files are not visible

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Hidden files are not showing

I couldn't view the hidden files when i apply show hidden files in my folder options in tools menu in menu bar.

Hidden files are not visible

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Windows XP Professional

My desktop computer by eMachines is running super slow and is not connecting to the internet. What can I do to fix it? I have cleaned it..but does not work.

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Hidden files are not visible

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AutorunRemover Autorun Virus Remover license code

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I need to completly reboot my com (extensa 5235 acer) laptop. i have a virus i think. ihad to reboot it completly before, but forgoten how to do it.....thankyou

My dell inspiron 1501's card reader will not work. Even when I insert a memory card, it will not work. I have downloaded and installed the card reader drivers under chipset on Dell's website.

Hidden files are not showing

I couldn't view the hidden files when i apply show hidden files in my folder options in tools menu in menu bar.

Hidden files are not visible

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Windows XP Professional

My desktop computer by eMachines is running super slow and is not connecting to the internet. What can I do to fix it? I have cleaned it..but does not work.

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