If the network is Wireless there is a strong chance that the problem is caused by Router Firewall whuch can be changed only by router manufacturer, try to bypass the router and check.
And try to set network connections to automatically pick IP address
Hi,
Do you have a computer with wireless connectivity?
if yes then there is something that u should try first/
Enable internet connection sharing on that computer and connect it via ethernet cable to your xbox
and assing the ip address manually, the default gateway would be the ip address of the computer
if you are able to connect via this method then you need to speak to your ISP
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