Question about Dell UltraSharp 2407WFP 24" LCD Monitor

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Dell 2407WFP power on switch

The power on switch is either stuck on or off - everything else still works - anyone know where to source the replacement part and how to access the unit to replace the unit?

Mike

Posted by Fiona Nicol on

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  • Anonymous Feb 24, 2008

    the invertor is damaged

  • Anonymous Feb 25, 2008

    Same problem. The power switch feels "stuck". This was OK for awhile because at least it was on. Now it is off and staying that way. I'm convinced that this isn't anything other than a malfunctioning power switch.

  • Blind Pilot Mar 01, 2008

    Can't get the Power Switch to function from ON to OFF.

    The default condition is Amber when the Computer is powered down/off.

    The switch turns green when the Computer is powered on.

    The Power Switch Button does not move In and Out, just a slight wobble in place.



    Tried to gently, very gently, pry the button back out with very thin blunt blade. No movement. No other action to resolve.

    Charlie Moed

  • resinmedia Mar 22, 2008

    i have just discovered the same problem. It feels like the power button on the lcd has collapsed in on itself and therefore can;t be turned back on. Very frustrating!!!

    I only bought the screen last year in July so i am still in warranty period. I use this screen for work so i am hoping this wont take long to fix? Does anyone know the turn around with Dell replacing their screens?

    Anyone know the process that Dell take to do all this?

  • Anonymous Mar 27, 2008

    Hate this. I have the same problem; my monitor is out of warranty and the button is stuck on off ... shame on dell.

  • Fiona Nicol Mar 27, 2008

    I had done this and agree it is helpful but its best to flick the case just below the switch to encourage the button to rotate.

    Once its on, just fit an in-line swith to the power cable.



    Dell really should offer more than 12 months warranty for a monitor of this cost but I guess they are not really interested in customers once the sale has been made.

  • resinmedia Mar 27, 2008

    I was able to turn the monitor back on by rotating the power switch back to its default position, and then turned it back on. I now never touch the power button as its very flimsy and feels faulty.

    I called Dell and they were amazing about it. There was about a 4 day turn around to get my new monitor, Should be arriving today. Apart from the actual product being faulty! Dell were very professional and helpful. I will buy from them again for how quick they were to replace this, as these problems do happen.

  • carrera123 Jun 02, 2008

    Must be a chronic problem / defect with the Dell 24" monitors. Here is the easiest fix I have come up with thus far.

    Problem is the power switch cannot be depressed unless the radial line in the circle power symbol faces up and the switch cannot be correctly reoriented while it is also being depressed.

    Take a small piece of clear tape and and affix it to the power button only (not the surrounding case) then rotate without pressing down on the power switch. After correctly orienting the button, place some tape over it to prevent it from rotating later.




  • x77777x Aug 28, 2008

    Wow. I've had this 2407 under heavy use for a long time, and this power thing just happened to me.

    Before calling dell, I googled the problem and hit on this thread right away. You guys just saved dell a ton of $ replacing the monitor.

    The suggestion to reorient the button so the LINE points straight up works perfectly for me. It probably had moved on its own randomly today.

    I had actually gotten it to work 'kind of' on my own, by jiggling and fooling with the button for a minute , but did not connect the orientation of the button with the problem.

  • Anonymous Sep 26, 2008

    The scotch tape trick worked for me on two monitors. One was stuck on and the other was stuck off.



  • Anonymous Sep 29, 2008

    good idea for the cable switch. I just unplug it .... so annoying

  • Anonymous Oct 03, 2008

    HAD THE SAME PROBLEM. AMAZING WAY TO FIX.

  • Anonymous Oct 11, 2008

    Had the same problem. Took mine to a repair service, after a week they told me they could not fix it, told me to send it in to Dell. Called another repair service...they had not even heard of this as being a problem.



    Tape Trick is AWESOME ---- I LOVE YOU GUYS.

  • Anonymous Oct 12, 2008

    I can't believe the fix is this simple. I used a piece of tape to rotate the button so the line is pointing up. The button works again....Thank you so much.....

  • newfie49 Nov 23, 2008

    WOW!!!
    I never knew this site existed until I did the 'ol google on the power problem.

    Yep, just rotate the power switch until the line is vertical and it's as good as new. In my mind I had blamed my kids for it.

    But boy, is the button ever finicky, a little out of vertical and no power.

    Thanks folks for all your help. I will definitely return the favour if I can contribute.

    Take care,
    Craig


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18 Answers

Anonymous

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When the switch is rotated to the correct position, run a piece of sellotape (or a strip of the plastic that comes on top of phone or watch screens etc) over the switch. Nearly invisible, simple, and solves the issue.

sgmw

Posted on Apr 12, 2009

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Anonymous

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I've had my 2407WFP monitor for a little over two years & it just started exhibiting this problem. With a 3yr warranty/advanced exchange, I attempted to call Dell to have it replaced but they disconnected me the first time (after about 20 mins) and kept me on hold forever the second time & I just hung up. It seems if you don't have a service tag/express service code (which none of their monitors have), they don't like to speak with you. You can't take care of it online or via chat either without the tag/code. I ended up searching for this problem a little more in-depth & found this site. Long story short I used transparent tape to gently reposition the power button as described in previous posts & pressed the tape into place once the button was correctly positioned. It works like new now (thanks!). I plan to contact Dell again once I get closer to the 3yr mark, if for no other reason than to exchange the monitor for a new one. It still works great, but why press my luck.

Posted on Jul 08, 2009

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I have the same power button problem for a few weeks now. I also noticed that the switch is working fine when the line is in the straight position. The tape solution seems to be quite helpful! The monitor is just 1 1/2 years old and I still have extended warranty. But I do not want a replacement as the monitor is working fine and I have no dead pixels or other problems. How can I just get this switch fixed?
Any soldering required? Or maybe the switch can actually be fixed instead of replaced.

Posted on Oct 06, 2008

  • superflier Nov 03, 2010

    Thanks guys - awesome, the tape trick works like a charm. You saved my day :-)

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Anonymous

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Same problem . . Thanks to Resinmedia I noticed the switch was rotated slightly to the left. Once I got it with the little line straight up, it worked perfect. Rather than ship it back to Dell, I just put a piece of clear Scotch tape over the button to keep it in place. The LED light still shows through the tape and you can hardly notice the tape . . . . it works perfect!

Posted on Apr 02, 2008

Anonymous

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I too just had the same problem. My monitor is 18 months old, and I had noticed that the power button was starting to feel funny when switching off and on. The other day it jammed on. I noticed the button had twisted to the left. I tried twisting it back so it is vertical again but it was stuck tight - wouldnt budge.

I found this site and tried the Flicking method, and sure enough the button moved and now the switch is working again. I am using a piece of clear tape to hold the button in place as it keep rotating and the button is works.

Thanks guys - I was worried that I was going to have to buy a new monitor.

BOO Dell!

Posted on Mar 15, 2009

mackstann

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I ordered mine through my old employer and got a three year warranty, and I just got off the phone with dell to have them replace my monitor for the SECOND time for this problem. The tape solution is pretty awesome though and I have done that while I wait for the replacement. Also, the dell guy said that the part number had changed which means that something on it has probably been re-engineered... the power button perhaps. We'll see if the new one lasts. If not, I can live with the tape solution, because calling tech support and shipping things back and forth is getting old, even if it is free.

Posted on Jun 06, 2008

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If you cannot get a grip on the button drill a small hole in it and then you will be able to get a grip for turning.

I had this problem develop suddenly and was unable to turn on the monitor. I contacted Dell support to see if they could arrange a repair. It being out of warranty I was naturally prepared to pay for the service. Dell told me it was impossible to repair and that I would have to buy a new monitor. The service rep. said he would email sales and they would be in touch.

Having afterwards read and applied the solution found here I can now get my monitor to work. This site full marks, Dell zero.

Posted on May 30, 2008

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Awsome these posts are dead on. What I did was unplug the monitor, pry out & off the power button with 2 tiny screwdrivers.
Lift the edges of the button untill it pops off.
There are no electrical connections to the button but if you push the button foward or in by mistake with force you could do some other damage. So just pry the damn button off.
Anyway once power button is off you can see the problem, power switch is mounted off center to the left.
Press the switch in with a wood tooth pick & plug in monitor.
I popped button back in.
Connected to a power strip & told wifey if she needs to shut power off at night to feel safe to turn off power strip.

1) Since this is such a common issue I am pissed at Dell for not
notifying customers since Dell was able to call me numerous
times to extend my warranty.
2) My warranty ran out 2 weeks after this occurance & I would
have coughed up big $$$$ for Dells poor Quality Control.
3) Extremely Happy I Found This Site!!!!!!!
4) Extremely pissed at Dell.


Posted on May 27, 2008

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Here is a partial solution, at least, it worked for me. There are two parts to this :

1) The plastic button
2) The switch itself, which is below the button, mounted on the monitor PCB. It is nearly impossible to remove the case, at least for me.

You will notice that the plastic button has rotated in the socket in which it lives. When it does this for some reason, it won't press down on the switch properly, so the monitor stays off.

You'd think that you could press down on the button and turn it round, but this doesn't work. Instead try flicking the side/top of the button around using your fingernail (flick on-top of the button on the edge) in the direction of the button being the right orientation. It's hard to describe this, but the flicking motion is important. You want to rotate the button without pressing down on it.

Once you have the button back, turn the monitor on, plug it into an adapter strip and use that to switch it off.

Posted on Mar 27, 2008

Anonymous

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I know this is an older post but it really helped me out... just be careful not to scratch the edges of the power button with the screwdriver - the light shows through where the paint comes off.

Posted on May 22, 2010

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The tape solution will work until someone removes the tape. If you want to fix it right, here's what do:

Remove the bezel (black trim piece) from the front of the monitor. Use a knife or small flathead screwdriver to carefully pry it off working a little at a time all the way around the monitor. Once the bezel is off you'll see the small PCB that the buttons are attached to on the bottom. Remove the 4 small screws that hold this board onto the bezel and you should see that the power button is completely loose. Put the four small screws in a safe place because they are tiny!

At this point, with the bezel upside down, place the power button in the correct position. Glue may work, but I prefer to use JB Weld to reattach the button. It may be helpful to tape the button down to hold it in the correct position. Use the JB Weld to bridge the button to the bezel on the side closet to the edge, make sure not to get any on the other side as this is what contacts the switch. Use the weld fairly liberal. Once dried, assemble unit in reverse and enjoy your day.

Posted on Aug 18, 2009

Carl Powell

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When I noticed the power button was turned off axis, I finally took out my pocketknife and, touching the edge with the point, pushed it back to straight up and down. PRESTO! The button started working again!

I just changed monitors and finished this post with the 2407!

Posted on Aug 04, 2009

Anonymous

Once again, unless you are having a more serious problem, just keep the line pointing up.

Thats what I do and have had Zero problems.

Returning the monitor for this is pretty lame

Posted on Oct 08, 2008

Anonymous

Is there not a way to fix the problem with glue? (it just happened to my 1/5 year old 2407)

Posted on Sep 22, 2008

Anonymous

Lick your finger.  touch the button and align the dash upward and your in business...I swear...or use tape too

Posted on Aug 04, 2008

  • dirtnapper Sep 22, 2010

    What a sigh of relief! Of course I had all the horror thoughts of packing and sending it out for repair, so simple. THANK YOU!

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The on off switch actuator is hot melted to the bezel. The reason it does not work is the fact that the pc board mounted switch is off center from the actuator's "dimple" When the plastic switch hinge breaks, the button can rotate and no longer strikes the sweet spot on the power switch. The bezel pops off if you want to get to the switch. In a pinch you can use a pen to actuate the switch. Looking for a replacement switch or whole bezel from Dell. Bad design!

Posted on May 22, 2008

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I may have the same problem... and I think that it is essentially mechanical. All other buttons alongside the power button are physically identical in appearance to the power button. Those other buttons have a nice mechanical "feel" to them. They push on and off, and you can FEEL it. The power button on my other Dell 2407WFP has that nice on/off feel as well, but the offending one FEELS STUCK. That was OK as long as it was stuck "on", but now it is stuck "off", which is very uncool for a 2-months-out-of-warranty monitor that cost over $700 delivered.

Ideas?

Posted on Feb 25, 2008

ME

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Here is an easy solution for the common power button issue on 2407WFP monitors:

http://www.youtube.com/watch?v=RXAQxwCTuuI&feature=related

Posted on Oct 10, 2010

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