PAPER ROLLER PROBLEM - Canon FAX-L380 Plain Paper Laser

Hello -

From Support information I found on the Canon website, the paper feed rollers of your PIXMA iP1900 may need cleaning.

Source:
https://www.canon.co.uk/support/consumer_products/content/faq/?itemid=tcm:14-609974

The feed roller cleaning function allows you to ckean the paper feed roller. perform feed roller cleantng when there are paper particles sticking to the paper feed roller and paper is not fed properly.
The procedure for cleaning the feed rollers is as follows:

1.Prepare the printer
Remove all sheets of paper from the rear tray.
2.Open the printer driver setup window
3.Click Roller Cleaning on the Maintenance tab
The confirmation message appears.
4.Execute paper feed roller cleaning
Make sure that the printer is on and click OK.
Paper feed roller cleaning starts.
5.Complete paper feed roller cleaning
After the rollers have stopped, follow the instruction in the message, load three sheets of plain paper into the rear tray, and click OK.
Paper will be ejected and feed roller cleaning will be completed.
+++

Best wishes.

Altinis:

Remove the paper tray and look up into the paper pickup area. The roller there is the paper pickup roller. Under the paper pickup roller is a paper double-feed prevention pad. Take a "Q-Tip" dipped in alcohol and clean both the paper pickup roller and the double-feed prevention pad. That should prevent the paper double-feeds that you are experiencing.

Description

Cleaning the Paper Feed Roller - MP250 / MP270

Solution

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1. Make sure that the power is turned on, and remove any paper from the Rear Tray.
2. Open the Paper Output Tray gently, and open the Output Tray Extension.
3. Clean the Paper Feed Roller.
(1) Press the (Maintenance) button repeatedly until b appears.
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.
4. Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.
If the problem is not resolved after cleaning the Paper Feed Roller, contact the service center.
NOTE:After the cleaning is completed, press the Stop / Reset button to return the LED to the copy standby mode.

Please see this solution from Canon. It is recommended you check your manual for the proper procedure for clearing paper jams. Incorrectly removing jams could damage your printer. Trust the following helps resolve your current issue.

If you do not have a manual it can be downloaded from here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx300#BrochuresAndManuals


Issue: More than one sheet of paper feeds while printing


Solution: Clean the paper feed rollers using the MX300 operator panel

Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

2. Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the or button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

3. Repeat step 2 twice.

4. Open the Paper Output Tray.

(1)Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

(2) Open up and set the Output Tray Extension completely by pressing down the hollow on its front side.

5. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left.

6. Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

It could be a dirty pickup roller in printer. Found following advice from Samsung:

Printer will not feed the paper depends on following possibility.

• Paper Type:
  • If surface of the paper is too smooth, pick-up roller will not feed the paper.
  • In such case, try with different type of paper.

• Pick-up Roller:
  • If the rubber roller is worn out, it will not feed the paper from the tray. There is not enough friction to feed the paper.
  • Pull the paper tray out and clean the rubber roller.

It sounds like your paper pickup roller is worn down and can't grip the paper to pick it up. This roller is located on the bottom of the printer. Pull the paper tray all the way out and turn the printer over and you can see it as seen in the attached picture.

This roller comes in a kit along with the separation pad and the charge roller. When you replace one its best to replace them all. The roller kit is available here:

http://www.ccl-la.com/catalog/product_info.php?cPath=24_41_42&products_id=71

I hope this helps, if so please rate my solution.

BuddyMc

''grabber'' roller out of work sometimes, you may try
1) there is a input paper sensor around roller, the roller out of runing if the sensor is not senitive enough or sensor switch dirty,
clean the sensor as you can find it,
2) Lighter-weight paper feeds and prints fine, which means this paper input sensor works ok, but you need to make sure they are same paper input sensor,.
3) the paper surface bright and the roller worn could be cause paper feed fail, you need clean the roller anyway. still not fixed, you need to adjust the roller pressure by increase the spring force.`

Hello fbadin1, contact Marquette/GE with model # of unit and order the paper drive assembly. Been there do that. Merry Christmas.

this is indicate that the roller is having some kind of problem.
open the backdoor, make sure there is nothing preventing the roller (should be 3) do its job.
take out the paper from the paper tray. make sure there nothing in the way of center roller path.
re position the paper. load enough paper, so that the paper is right under neath the center roller, remove 2 sheet. try to print. if it pickup the paper, then it is telling you that the roller need to be replaced. if it still having problem pickup the paper. then there is something else we need to investigate.
Hp always being having problem with their printer roller since day one. over time the roller become smooth, and not able to pick up paper.

if the porblem presist, please repost it in this thread. so I can help you to solve the problem.

If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit.Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.

1. Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).
   
   
2. Press the <Menu> button.
   
   
   
   
3. Use the right / left cursor button to select [Maintenance/settings], then press <OK>.
   
   
   
   
4. Use the right / left cursor button to select [Maintenance], then press <OK>.
   
   
5. Perform the paper feed roller cleaning three times.
   
6. 1. Use the up / down cursor button to select [Roller cleaning], then press <OK>.
      
      
      
   2. When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)
      
      
7. Check if the paper feed roller cleaning procedure resolved the issue.
   
8. 1. Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
      
   2. Use the up / down cursor button to select [Roller cleaning], then press <OK>.
      
      
      
   3. Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)
      
      
9. If paper is not fed properly, repeat step 6 up to three times.