Hello Mary Gomez,
You may have nailed it right out of the GATE...
(ICE water solenoid is a great reason...).
There are TWO ICE/
water solenoids "
TYPICALLY"
(sorry... you only get
generic assumptions because
you want to keep your
MAKE & MODEL secret).
Feel the cube cells in the tray... If there is ice or water...
your
ICE SOLENOID is probably
NOT your trouble.
Regardless there are only a couple other reasons
ICE is not being produced ...
1. It is SET to "
off" (turn on)
2. You have a head ice-maker failure (replace).
To prove everything else works... See if you can negotiate
a WATER BOTTLE into the area of the tray... (fill).
If you can load water in the tray...
If
ICE CUBES are emitted ... the HEAD is OK...
Your water
SHOULD BE the issue... (but the ice solenoid is controlled from the head)...
Hey... If it was easy: everybody could do it...
I am here daily
Comment me back with more detail... I can do BETTER.
I sure hope I am helping.
Carnac the Magnificent
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