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Broken screens, unfortunately, are not being replaced by the manufacturer. You will have to replace the player outright. If the screen ALONE is damaged, you can buy a broken version (as long as the breakage is not in the screen), and you can superglue a screen back on - note: glue can damage other parts - doesn't look pretty. The problem is that, usually, it is not JUST the screen that is broken - an internal component is damaged as well. It is not cost-effective for the Mp3 manufacturer's to repair this kind of damage, so they just offer replacements. Sorry!
There are not any outside of Philadelphia and a few scattered places. It is simply not cost effective - it would cost more to replace the screen than to buy a new Mp3 player (and no one is able to replace the screen outside of Sandisk). Sorry.