Make sure the heating element is cool. Remove as much of the melted plastic off that you can by hand first. You can use a straight edge razor to lightly scrape it off. When you have most of the material removed, get some fine emery paper or steel wool to finish removing it. DO NOT use anything that is so abrasive that it penetrates the outer shell of the heating element. Once a hole forms and water gets inside, the element has to be replaced. I hope this helps you.
NOTE: I would not recommend using any kind of cleansers as they tend to leave residue.
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