Hi,
The scanner lock is not due to paper jam.. There is a dedicated knob provided for lock /Unlock the scanner.
To unlock the scanner,
1)Gently pull the scan lock label until it comes away from the machine. This will pull the scanner locking switch into the FORWARD (Unlocked) position automatically.
After Unlocking press Clear/Stop Button.
I hope this solves your problem.
Thanks
Note
Be careful to not force the print head to move.
If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Note
Use a flashlight if necessary to check thoroughly.
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