Ice dispenser is stuck in crush mode

Take out the ice bucket and check the metal arm and make sure it moves freely. Ice may have gotten stuck.

check to see if you ice bin has full size ice cube in it... if there is then you dispense is stuck in the crush mode check to see if there is something keep the crushing wheels from releasing... other than that it could be the control on the door..hope this helps

remove the ice bin,there must be a chunk of ice blocking the cubed dispenser chute of the dispenser and channeling all ice thru the chopper chute,run hot water thru it to melt any chunks blocking the cube chute,then dry it and let it get cold before filling with new ice or you will have the same issue again

Solenoid that switches blades from crushed to cubes is most likely not working and should be replaced

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid.
With your model number I can find a diagram which may help.

Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected.  There is a magnetic switch behind the panel where the motor for the ice dispenser is.  It gets water in it and freezes so it is not free to go up and down.  It is always down for crushed, but for cubed ice, the magnet pulls it up.  when it's frozen with ice, all you'll get is crushed.  You'll have to defrost it.  You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it.  You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too.   I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?

You may have a broken solenoid inside the motor assembly.  The solenoid controls the arm for cubed or crushed ice.  The only way to tell is remove the ice dispenser motor assembly and look at the solenoid.  If the solenoid is broken, replace it and everything should be ok.

Check the following:

Is the freezer door closed completely?

Is the ice storage bin installed correctly?

Is there ice in the storage bin?

Has the ice frozen in the storage bin?

Is ice stuck in the delivery chute?

Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.

Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice storage
bin.

Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.

Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

REMEMBER:

Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.

The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf

Check the following:

Is the freezer door closed completely?

Is the ice storage bin installed correctly?

Is there ice in the storage bin?

Has the ice frozen in the storage bin?

Is ice stuck in the delivery chute?

Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.

Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice storage
bin.

Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.

Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

There is something called a crusher control rod located on your icemaker bin. If you pull the bin out, you'll see it protruding from the backside of the bin. That rod inserts into the solenoid, which looks like a hole usually when looking in the freezer with the ice bin removed, it's toward the left side behind the bin.

This solenoid and rod work together to give you either crushed or cubed ice. See if the solenoid is stuck or iced up. You should be able to remove the ice and push it up and down to break it free.