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Sharp Insight Pro microwave drawer KB6024MS not working

My Sharp Insight Pro KB6024MS microwave drawer suddenly stopped working today. The drawer opens and closes, the light goes on, and the beepers, time, etc. all work - it does everything but microwave. I used it in the a.m. and it worked fine, but when I went to use it at lunch time...no microwave.
It was installed new in Feb 2008, so it is only two years old.

Any help would be appreciated.

Jean A.

Posted by andrewsjf on

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Anonymous

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The drawer often stops working when it is abruptly stopped while opening and forced closed or vice-versa. To fix, simply do the following:
1) Push the draw all the way closed
2) Push the "Setup" button repeatedly until the "Open/Close ...?" appears.
3) Hold the Start Button until the time reappears in the display.
4) Repeat steps 2 & 3 three more times
5) Unplug the Microwave for 30 minutes.
The drawer is now reset. The drawer will now open electronically (automatically) either by pushing the open button on the panel or by pulling the drawer handle slightly.

Posted on Oct 28, 2011

  • Susie wells Nov 29, 2011

    I cannot get the drawer to close in ordervto do this. Ideas?

  • Daniel Oct 15, 2012

    Thanks, it worked!

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Anonymous

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The problem is microswitch not close propely,open the cover on the left side,it has 2 microswitch ,check when door close good,and you can see both sw working good,also check the hook,the top sw is for power the magneton,no heat,try many times open and close the door,good luck.

Posted on Apr 23, 2010

  • Anonymous Oct 28, 2011

    The drawer often stops working when it is abruptly stopped while opening and forced closed or vice-versa. To fix, simply to the following:
    1) Push the draw all the way closed
    2) Push the "Setup" button repeatedly until the "Open/Close ...?" appears.
    3) Hold the Start Button until the time reappears in the display.
    4) Repeat steps 2 & 3 three more times
    5) Unplug the Microwave for 30 minutes.
    The drawer is now reset. The drawer will now open electronically (automatically) either by pushing the open button on the panel or by pulling the drawer handle slightly.

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  • Microwave Ovens Master
  • 12,061 Answers

In all likelihood the mangnetron has failed, or perhaps even the Power Supply. or a fault that is shutting the system down for safety reasons You need to have it serviced by a reputable service centre/man. Ensure you get a firm "Quote" before proceeding, and remember these days the cost of repair can equal or exceed the price of a new one.

Posted on Feb 05, 2010

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