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most of the mp3 players are recognized without installation cd itself. please answer me the following questions 1. are you using your mp3 player for the first time in your computer or you uninstalled the software and lost the cd .
2. what happens (or shown )in the screen of the player when you connect the device to your pc
If your computer has media player or anything of that nature that will reconize your mp3 player you can open the program and access your mp3 player and ir you right click on the Sansa icon it should give you the option to format. This will delete everything from your mp3 player.
The disk had Rhapsody and / or Best Buy Software and Sansa Media Converter.
Which can be downloaded from www.Rhapsody.com
and the Sansa media Converter is here;
It did not contain any drivers.
As long as you have Windows XP / SP2, and Windows Media Player 10 or higher, you will not need anything off of the disk.
Best of Luck.