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Question about Symantec Norton Internet Security 2009

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I did not renew my subscription - why have I been charged?

Posted by gladyskumar on

  • 1 more comment 
  • PaulB183 May 11, 2010

    Symantec, like some other providers of such services, is quick to charge renewal fees. A quick Google check will find a myriad of complaints like yours. The likely issue is that you either inadvertently, or have forgotten, activating their automated subscription renewal feature. Logging onto their support site here: http://www.symantec.com/norton/support/c... will put you in contact with a product support rep who can help you straighten out the problem and possibly get you a refund.

  • Anonymous May 13, 2013

    https://www.youtube.com/watch?v=tLM-D1og...

  • Anonymous May 13, 2013

    See this :)

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2 Answers

PaulB183

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You have probably inadvertently activated Norton's automated subscription renewal feature.

If this wasn't the desired result than contacting them at this URL: http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs&selected_nav=8&id=ctcs1

will put you in touch with a customer service rep who can help you correct the problem and possibly arrange for a refund.

Posted on Feb 04, 2010

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Hi,

This is not the Norton site. You probably signed up for Automatic Renewal unknowingly. You need to contact Customer Support. Here is the web site:

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

You can choose chat, phone, or email. I am sure they will correct the problem.

Thanks for using Fixya.

Posted on Feb 04, 2010

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Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours.
Or
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  2. Do one of the following depending on your Norton product:
    • For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
    • For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
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    • For Norton 2007 products: On the product tab, click Support, and then click Subscription.
    • For Norton 2006 products: On the Help & Support menu, click Subscription.
  3. Click I have already purchased a subscription, check my subscription status.
  4. Click Next.
  5. Click Next.
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    Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !
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Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks
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