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Cannot See Estimated Ink Levels on Printer Toolbox

I get a "The computer is unable to establish two-way communication with the device" message when on the "Estimated Ink Levels" tab in the "HP Photosmart C3100 series Toolbox" dialog.  I just wanted to see the levels, I think they may be low on magenta and yellow.  Anyway, uninstalled "all" of the software and reinstalled.  Still the same problem.  Any help would be appreciated...

i have a hp photosmart c3100. the drivers have been installed but i
cannot find maintainance to replace inks plus no dialog box appears to show ink levels ,i have tryed start then setting to printer and faxes ,then right clicked the printer to printing preferences ,and there was no box to indicate maintanance also tryed propertys and nothing to indicate about ink maintanance or cleaning there . i have tryed the printer on another computer and still the same problem . can u help resolve theses issues im having

Posted by idris on

  • 5 more comments 
  • Anonymous Mar 06, 2008

    the ink cartridge levels used to come up automatically periodically but now I never see them, how do I set it up so that they pop up periodically

  • Anonymous Mar 15, 2008

    Cannot see estimated ink levels and no link to find out about how to cahnge ink etc

  • Anonymous May 16, 2008

    I have the exact same problem . I get The computer is unable to establish 2 way communications with the device. Every time I open toolbox nothing works.

  • Anonymous May 19, 2008

    Same thing everything works except I get the computer is unable to establish 2 way communication with the device.

  • Anonymous Nov 01, 2008

    same issue

  • Anonymous Jan 07, 2009

    I used to see the ink leavel now i also get the message,unable to establish 2 way comminication, what caused this?

  • drewp9 Feb 25, 2009

    I have a photosmart2710 and it did not work for me.

    Although someone who has an HP 8750 claimed that it worked for them.

    Try it and see...

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6 Answers

Ryec

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I came across this similar problem and spent days trying to figure it out. I knew I was close when I tried to start the HPZ12 service and it kept failing with "unable to find the specified file". I traced it with a process monitor and found that it was looking for a registry key that was not present. Specifically:

HKLM\System\CurrentCosntrolSet\Services\Pml Driver HPZ12\Parameters

It was looking for the string:

ServiceDLL

which should be set to:

C:\WINDOWS\system32\HPZipm12.dll

(or something similar).

The unfortunate thing is that no matter how many times you install and uninstall the HP drivers, then don't reset the registry keys for the HPZ12 service. In the end, I ended up doing the following:

1. Uninstall software and reboot
2. Go through registry editor and delete the PML key (just did a search for all PML occurences)
3. Deleted the c:\program files\Hewlett-Packard directory
4. Deleted the c:\program files\HP directory
5. Deleted the c:\windows\system32\spool\drivers\w32x86\ contents (anything that referred to an HP printer or driver)
6. Deleted the HKLM\Software\Hewlett-Packard registry key
7. Rebooted
8. Reinstalled and everything worked.

I suggest you backup any registry keys prior to deleting them in case you make a mistake. You can use the Export feature on the right-click context menu to save each key you delete, or use some tool to make a backup of your registry prior to making these changes. Similarly, for the files, I renamed directories or created backups of their contents.

Once I reinstalled, I found that there were TONS of new registry keys added that weren't there before. So the real problem is with HPs install/uninstall. It doesn't clean up properly and any aborted or failed instalation will leave the drivers in a poor state.

Hope that helps.

Ryec.

Posted on Jun 06, 2008

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Anonymous

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I could not see the ink levels on my Photosmart 8450. Message said: "The computer is unable to establish two-way
communication with the device."

I opened up services.msc and scrolled to the Pml Driver HPZ12 entry. I found that it was disabled. I enabled/started it and my ink levels now display properly.

Posted on Oct 28, 2010

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Anonymous

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I have the same problem. No estimated ink levels show through the toolbox. But I can check my ink levels by typing in my printer's ip address in browser address bar which takes me to online toolbox page. There it shows my estimated ink levels fine along with other info.

Posted on Sep 27, 2009

Fred Roven

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Has anyone tried this and does it work? I have HP 6310 on a Lenovo T61 running Vista with USB connection. In addition to print levels, I am not able to FAX from PC.

Posted on Nov 18, 2008

Anonymous

Firewall blocking program

Posted on Apr 16, 2008

Anonymous

I have aphotosmart C4180 All-in-one printer.The in k recomended is93/95 color and95 black. All seems to work fine except I cannot an estimated ink level report.. Can you help?

Posted on Mar 07, 2008

1 Related Answer

khanmohammad

Nadeem Uddin

  • 188 Answers

SOURCE: Cannot See Estimated Ink Levels on Printer Toolbox

Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Posted on Mar 25, 2008

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1 Answer

I want to check ink levels. It is blurring the color when printing


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer.Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

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How can I check the ink levels on my HP F380 printer?


  1. In the software program, click File , click Print , and then click Properties .
  2. Click the Services tab, and then click the Service This Device icon (c02068320.gif ).The printer Toolbox opens.
  3. Click the Estimated Ink Levels tab to see the estimated ink levels in each cartridge

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I have a hp psc 1310 series printer and i can not find the site to check the ink levels. The book says to use the hp director on page 28.


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer. Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

Oct 05, 2010 | Office Equipment & Supplies

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Checking ink levels on my printer


  1. Make sure that the product is turned on and connected to the computer.
  2. Click Start and click Control Panel .
  3. Double-click the Printer and Faxes folder.
  4. Right-click the icon for the product and click Preferences .
  5. Click the Services tab, and then click Service this Device .
  6. The printer Toolbox opens. Click the Estimated Ink Level tab. A graphic showing the estimated ink levels appears. The graphic shows both the color and black ink cartridge with the ink level indicated by the fill inside the cartridge diagram.

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1 Answer

How do I check ink levels on my HP deskjet D4160 printer?


Here is what I found on the Web. You can click on the link below, to see Full Instructions. If you find this helpful, pls rate me.

http://h10032.www1.hp.com/ctg/Manual/c00687555.pdf

View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer:

1. Open the printer Toolbox.
2. Click the Estimated Ink Level tab.

Note If the print cartridges were used before being installed in the printer, the
estimated ink levels will not appear on the Estimated Ink Level tab.
The Estimated Ink Level tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.

Thanks and good luck.......
Pls rate me

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1 Answer

Cannot See Estimated Ink Levels on Printer Toolbox


Unplug the ethernet cable - wait a couple seconds - plug the ethernet cable back in - try again

Mar 18, 2008 | HP Photosmart 3310 Printer

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Ink


Normally when you install the print software you install HP Director or solution centre software that has a estimated ink staus monitor..from user manual

Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Tip You can also print a self-test report to see if your print cartridges might need to be replaced. For more information, see Print a self-test report. To check the ink levels from the HP Director (Windows) 1. In the HP Director (or HP Solution Center), click Settings, point to Print Settings, and then click Printer Toolbox. Note You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. To check the ink levels from the HP Image Zone software (Mac) 1. In the HP Director (OS 9) or HP Image Zone (OS X), choose Settings, and then choose Maintain Printer. 2. If the Select Printer dialog box appears, select your HP All-in-One, and then click Utilities. 3. From the pop-up menu, choose Ink Level. The estimated ink levels for the print cartridges appear.

Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges.
Load letter, A4, or legal unused plain white paper into the paper tray.

Press and hold the Cancel / Resume button and then press the Start Copy Color button
The HP All-in-One prints a self-test report, which might indicate the source of the printing problem.

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2 Answers

Cannot See Estimated Ink Levels on Printer Toolbox


Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Oct 14, 2007 | HP Photosmart C3180 All-In-One InkJet...

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