First I was getting an "unable to clean" message, then I reset the counter and got a "unable to init" message. any ideas?
If there is no jam it is generally a mechanical issue such as...
1. The planetary arm assembly not engaged correctly
2. Ink cartridge/purge switch harness not connected correctly
3. Purge cam switch broken
4. Gear(s) on maintenance unit broken
5. Paper feed motor broken
6. Main PCB defective
I find that if there was a paper jam, and the user pulled the paper out, option 4 is most likely. It is the smallest of cracks but ruins everything!
You will need to contact your local ASC for repair, find it here.
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