Did u follow the installation instructions for the scanner, sounds like you may have missed a step or done the software installation incorrectly, there are ways around any problem like this, it all depends on what the operating system of your computer, so let me know if you can't get it right what operating system u have, also remember many many types of hardware get sold with software that is defective, so go to the Agfa product support site for the scanner and download the latest version of software
OK, download the latest software for this at the Agfa support site, save it to the desktop, then open the software and load it, once that is done go to the CONTROL PANEL in the START MENU, in the START MENU select PRINTERS AND OTHER HARDWARE, in the next window that opens u select ADD HARDWARE, this is at the top left under SEE ALSO list, plug in the printer and the wizard will guide you through the installation process, it will locate the software for the device and load it.
we have no software fixes here at fixya of any kind, we only make suggestions on where to get the software, u must work with Agfa product support on this problem
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I have Windows XP.
The problem still exists. When the light on the scanner is on I still get request to turn on the scanner.
I have uninstalled and reinstalled the software that came with the scanner to no avail.
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