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Posted on Feb 02, 2010
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I just had Norton re-installed after being removed; not running

I just had Norton re-installed after being removed and now it will not run.

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Cindy Wells

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  • Master 6,688 Answers
  • Posted on Feb 02, 2010
Cindy Wells
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One possible issue: the original Norton was not completely removed. Try running the Norton Removal Tool. Download it from: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20080828154508EN

Make sure you know your product key. Directions are on above site.
Then reinstall your Norton Product. After rebooting following running the Removal Tool, your browser will probably open with directions for downloading and installing the Norton product. Otherwise, you can use your CD, if you bought a box version. If you bought the product online, you need to check your download directory to see if you still have the installer or try to redownload the file (check the paperwork for your purchase).

I hope this helps.

Cindy Wells
(I have assumed that you are not running Windows 7 and have remaining time on your subscription. If you have Win7, the directions that follow use of the Norton Removal Tool are your best option. Norton 2010 is Win7 compatable.)

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Thanks for using Fixya.

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