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Basically iniorder to unlock the device hold down the right track button and press the little reset button with a paper clip, continue holding down the right track button until the device has reset.
Also let me know from where did you purchase the product or have you found it.
Hi Thanks for using FixYa. To cancel the stored ID code you’ll need to enter
the preset (old) 4 digit ID code. If the wrong ID code is entered, it is not
possible to cancel the ID code function. To reset the previously store IC code
you’ll need to touch and hold until “Completed!” is displayed. The ID code canceling
procedure is completed. The unit now works without an ID code.
Please do rate the solution and revert for further assistance.