I have a HP laserjet 2500L printer, when I try to find out the status of my supplies, by going to Toolbox/device/information. I get an error message "can't find server" I have uninstalled/reinstalled the software 3 times, went on HP website download updates, checked to see if Microsoft windows can help me. Nothing has worked

54.06

Error message

54.06

Description

Color density sensor error

Action

1. Power cycle the printer.
2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00314525).
3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00310627).
4. If the problem continues, contact HP Customer Support Center for technical assistance athttp://www.hp.com/support/clj2600n or see the flyer that came in the printer box for additional contact information.

Using the HP Toolbox
HP Toolbox is a Web application that you can use for the following tasks:
? Check the printer status.
? Configure the printer settings.
? View troubleshooting information.
? View online documentation.
You can view the HP Toolbox when the printer is directly connected to your computer or
when it is connected to the network. You must perform a complete software installation in
order to use the HP Toolbox.

Thank you for contacting FixYa with your printer inquiry.
The low ink could definitely be the problem thats prompting the error. To begin troubleshooting print the supply status page and confirm the state of the various supplies. Follow the steps below:
Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges and the HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the device or the HP Toolbox. To print from the device, complete the following steps. 1. On the control panel menu, press MENU. 2. Use the button to select Reports, and then press ENTER 3. Use the button to select Supplies Status, and then press ENTER. Note Supplies information is also available through the HP Toolbox.
This page illustrates conditions of consumables for Toner Cartridges, Image Drums, Image Transfer Kits, and Fuser Kits. It also provides ordering information and methods for disposing of or recycling used supplies.
Supplies information is also available through the HP Toolbox.
Areas of Supply Status Page: 1. Print-cartridge area. This area contains a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life remaining for each print cartridge expressed as a percentage, as a graphic, and as the estimated number of pages remaining. This information might not be provided for non- HP supplies. In some cases, if a non-HP supply is installed, an alert message appears instead. 2. Imaging-drum area. This area contains the same information for the imaging drum that the print-cartridge area provides for the print cartridges. 3. Warranty Note. This section contains information about how the device warranty is affected when you use non-HP supplies. It also requests that you call the HP fraud hotline if a supply that is being detected as a non-HP supply was sold to you as a genuine HP supply. (See HP fraud hotline.) 4. Ordering Information. This section contains basic information about how to order new HP supplies. See Checking status and ordering supplies. 5. Recycling Information. This section contains a link to the website that you can visit for information about recycling. See Replacing and recycling supplies.
The product Support Manual is available from the below link:
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00341096/c00341096.pdf
If you have further questions just add comment to this link and we will gladly provide additional information and support.
Kind regards,
TF

Print cartridges might be improperly installed. Remove the print cartridge for the color that is printing inconsistently and reinstall it. im sure you tried this already, but thats from the manual. also check your settings in the computer verify greyscale is not selected. also. Re-calibrate anyway To calibrate the printer from the HP Color LaserJet 2500 Toolbox 1 Open the HP Color LaserJet 2500 Toolbox in one of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox. 2 On the Troubleshooting tab, click Diagnostic Tools (on the left side of the screen). 3 Click Color Calibration. Then try a test page. if all else fails Try this The NVRAM reset is done by powering off the machine. Press and hold the Go button. Turn the printer on and continue to hold the Go button. After the Go, Ready, and Attention LED's tuirn on, continue holding for at least 20 seconds. During this process, the Attention, Ready and Go LED's will each turn off. Release the Go button. The device LEDs will begin cycling from front to back. The NVRAM init process runs unitl the printer is in the Ready state.

ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:

• Firewall denying access to PC
• Device polling not enabled
• The scan to function is not enabled in the HP Toolbox
• The destination has not been added to the Scan to button from HP toolbox
• The HP Toolbox is losing the scan to destination

How to troubleshoot this issue:

1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
   • BlackICE PC protection Click here for BlackICE PC protection at http://blackice.iss.net/product_pc_protection.php
   • Zone Alarm Click here for Zone Alarm at http://www.zonelabs.com/support
   • Symantec Click here for Symantec at http://www.symantec.com/techsupp/
   • McAfee Click here for McAfee at http://ts.mcafeehelp.com/
   • Windows XP Click here for Windows X Support at http://support.microsoft.com/
2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
   1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at http://www.hp.com If not, proceed to the next step.
   2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on HP.com Click here for HP.com at http://www.hp.com . If it is not the latest version then upgrade it to the latest version available on the web.
   3. Download the Software Update Version 3.0 from HP.com and install it. Click here to download the software update from http://www.hp.com
5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

In this case, actually it is not the Black toner that got depleted. Here the message being displayed indicate that one of the color Toner supply need to be replaced as it got depleted and currently the printer is printing in Black and white using the Black toner cartridge.

in this case, to troubleshoot these issues please try performing the following and check for the results.

* 1. Check for the level of the toner cartridges:

a) Check from the HP Toolbox application. Here are the steps to be performed from your PC:

* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.

Here you can check for the supplies status in terms of the % remaining for each toner cartridges.

b) By checking the supplies status from the printer control panel display.

On the printer display when printer is in Ready mode the supplies status can be checked from the supplies level indicator. Each toner cartridge and the Imaging drum level will be indicated by a bar which varies according to the level of the supplies present.

c) Print the supplies status page from the printer.

* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button to select Reports, and then press Enter .
* Use the (Right Arrow) button to select Supplies Status, and then press Enter .

If any of the color toner cartridges and the Imaging drum have a low supply level replace them with genuine HP print cartridges.

The part numbers of the consumables are as follows:

* Black print cartridge - Q3960A
* Cyan print cartridge - Q3971A
* Magenta print cartridge - Q3973A
* Yellow print cartridge - Q3972A
* Imaging Drum - Q3964A

Toolbox The Toolbox provides status and maintenance information about the printer. It also provides links to the onscreen user's guide for help in performing basic printing tasks and solving problems.
NOTE: The Toolbox is available for Windows computers only. If the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD. To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine. Opening the Toolbox

1. From the Start menu at your computer, point to Programs .
2. Point to the printer name, and then click the Toolbox icon.

Toolbox tabs The Toolbox contains tabs that you can use to view product information and change configuration settings. Tabs Contents Printer Status

• Selected printer The drop-down list displays the currently selected printer.
• Ink Level Information Shows estimated ink levels for each cartridge.
• Order Supplies Provides access to a Web site where you can order printing supplies for the printer online.
• Ink Cartridge Information Shows order numbers and expiration dates for the installed ink cartridges.
• Preferences Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see. Also, you can turn on myPrintMileage AutoSend, which provides you with a closer forecast of printer usage on the myPrintMileage Web site.

Information

• Printer Information Provides links to myPrintMileage and shows the printer hardware and printhead health information. You can also use the tab to obtain information about accumulated ink and media use, statistics up to the last 20 jobs, and job tracking.
• Help Information Provides links to HP Instant Support and HP Customer Support, as well as to the onscreen user's guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen.

Printer Services

• Align Printheads Guides you through aligning the printheads.
• Clean Printheads Guides you through cleaning the printheads.
• Calibrate Color Allows you to calibrate color manually.
• Print a Demo page Prints a demonstration page. This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly.
• Advanced Configuration Allows you to set tray lock and select a default tray (if Tray 2 is installed).

It's possible that the toner in the cartridge is not evenly distributed. You can redistribute toner if you gently shake the cartridge from side to side, then reinstall it to see if this affects performance. Please also see this article.
You might wish to use the guided troubleshooting option available from HP support here. Or have a look at the troubleshooting section in the user manual here. Then clean the engine & calibrate the printer, as described pg. 88.
If that's no help, please see this forum post and the linked attachments within.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Have you checked status for the drum using toolbox or solution center? Try clean the contacts on drum and opposite HV pins in printer.

Network Configuration page
NOTE The Network Configuration page is only available on the HP LaserJet p2015n,
HP LaserJet p215tn, and HP LaserJet p215nw printers.
A Network Configuration page prints whenever a printer configuration page is printed. You
can also print a Network Configuration page by pressing the network Reset button at the
back of the printer
The Network Configuration page provides information about the network configuration,
including the IP address, firmware revision, network statistics, protocol information, and so
on. The Network Configuration page automatically prints when you print a configuration
page from the control panel.
ENWW Printer information pages 37
Using the HP Toolbox
The HP Toolbox is a Web-based program that you can use for the following tasks:
● Check the printer status.
● Configure the printer settings.
● View troubleshooting information.
● View online documentation.
You can view the HP Toolbox when the printer is directly connected to your computer or
when you are using a supported network connection. You must have performed a complete
software installation to use the HP Toolbox.
NOTE You do not have to have Internet access to open and use the HP Toolbox. However, if you
click a link in the Other Links area, you must have Internet access in order to go to the site
associated with the link. See Other links for more information.
To install the HP Toolbox, you must install the TCP/IP protocol and the most recent version
of the Java™ Virtual Machine on the computer. You must also install the DOT4 protocol for
all USB connections, LPT connections for Windows 2000 and Windows XP, and LPT1
connections for Windows 98 S.E., Windows Me, and Windows NT 4.0. See the system
administrator or computer manufacturer's documentation for more information about
installing the TCP/IP protocol and the DOT4 protocol.