Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder

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Dish 622 freezes up

Dvr playback freezes picture and locks up 622 system. I have to reboot system to watch live tv again

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Jim Franks

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You have a hard drive failure and will need the unit replaced. Thanks for using Fix Ya.

Posted on Mar 01, 2010

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Dish changing channel to new recording while watching *pre-recorded* program


rjvdw,

Try unplugging the receiver for 10 seconds then plugging it back in, and see if the problem is resolved. The receiver should only switch if you are watching live TV instead of a recording.

If the problem persists, and you are for sure not on Live TV, the receiver may need to be replaced. If it continues you can send me an email at [email protected], and I can assist you further!

Tommy Faust
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Can you record a program and watch live TV at the same time?


If you have a dual receiver, you can record to TV 2 and watch any program on TV 1. If you have 2 recordings taking place at the same time, you can only watch what is being recorded.

With a dual receiver, you can place the receiver in single mode and watch a different program even if 2 recording are taking place. In single mode both TV 1 and TV 2 will be watching the same program.

A solo DVR you can record to tuner 2 and watch what you want on TV 1. With the VIP 622 receiver, you have the Record Plus option, you can have all recording go to TV 2. If 2 recordings take place, then TV 1 and TV 2 are used.

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For the past couple of days, every show our DVR has recorded freezes a couple of minutes into playing it and the DVR reboots itself. This always occurs at the exact same time on that show. We don't have...


Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.

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1 Answer

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Hello! Dan Busa here with DISH Network customer service. This is actually how your DVR is supposed to function. A 622 is a dual tuner reciever meaning it's capable of watching or recording two live shows at a time. When you record a show you tie up one tuner, there are two work arounds. You can get an additional dvr receiver or you can set up record preferences and have everything automatically record to tv2.

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Recently whenever we try to watch a recorded item on our dvr or try and rewind a live segment the show acts very jumpy and then eventually freezes. Nothing we do can change the frozen picture changing...


Guest,

Are you still having problems with your DVR receiver? Try unplugging the receiver for 10 seconds and plugging back in. The receiver will reboot and acquire satellite signal. If this doesn't fix the problem there may be an issue with the receiver. I hope this helps.

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My dish DVR HD control doesn't work


lumaes200,

You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.

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1 Answer

Dish 510 DVR that wont record properly or play paused TV show


Make sure that the software is correct. Should be P4.07
you can go into the DVR and replace the hard drive but I would suggest getting Dish Home Plan, Replace the receiver and then cancel the Home Plan. Talk to Dish Network and they will work with you.
for tech support go to: tech.dishnetwork.com

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1 Answer

I lose my audio often for non-hd channels with dish 622 dvr


The problem could lie in youir HDMI cable, this is a common issue. if you swap HDMI cables and still have the same problem then bypass your A/v rec and connect your 622 direct to your tv and see if the problem persists, it it does, then your DVR needs to be replaced, you can call dish for addition troubleshooting if it is in fact your DVR.

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Dish network vip622 freezes and needs to be reset... just to freeze and need to be reset again and again. Dish thinks it is satellite signal and is sending someone to the house. Some websites point to a...


The VIP622 has a freezing/rebooting issue. It is very unlikely that it is a signal issue. Could be a known grounding fault issue with the 622. There is an easy way to fix it if that is the case. Unplug the DVR, remove any of the coax cables in the back of the DVR, touch the center wire against the outside metal casing, then re-attach the cables.

Beyond that, you are just rebooting, and holding the power button for five seconds to do a reset a few times to see if it takes. If not, you may need a replacement DVR. It is even possible that you may go through a few before you get one that works reliably again.

Sep 07, 2009 | DISH Network ViP622 DVR DTV Receiver /...

4 Answers

Dish Network DVR VIP722 freezing up during playback


You more than likely are 100 percent correct.This is often the cause of the issue you had. The good news is that once the new receiver is in place you normally will not have any other issues as this receiver model is very reliable. One thing to consider is that Dish has some HD receivers available e.g. 222 etc that are non DVR but can act as a DVR unit with an external hard drive connected to the USB expansion port. This option gives you greater control of your recordings and eliminates the monthly DVR fee. There is a one time fee of 39.99 to make the USB port active but within the normal 24 month contract period that customers are often under one will have recovered all of the cost a the hard drive and the port activation fee. Just fodder for thought.

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