Hi, the printed pages come out with a gray film over most of the page

It's not your ink cartridge, you have a dirty or faulty fuser film sleeve. They can be bought on Ebay.

Open rear cover and check gray plastic film not torn or broken. If film broken printer requires the fuser replaced. This is not a user replaceable item as its quite a tear down to reach the fuser.

Image defects may also be caused by toner cartridge. Check toner cartridge for background issues. To do this print the printer's demo page and open door when paper is half in the printer. Remove the paper jam and check unfused image for defects. If defects occurs then replace toner.

Check the fuser for the problem, look at rear of printer and open access door to fuser, look at gray plastic film if film broken replace fuser, if film has black mark replace fuser. Note replacing fuser NOT considered a user replaceable item.

more than likely its your drum unit could be upper fuser film but prob the drum

it is the problem humadity or laser mirror is dirt clean it and then solve your problem

your cartridge is defective.. just replaced a new one.

When you get the printer option page click on properties, in the main page there select gray scale printing. Click OK to get back to the print page and ok there to print.

hi,

i think your color ink cartridge is near to empty that's why you are experiencing a pause printing..
try to replace it and try to print again..

rey...

Hi drglass1 -

13,000 copies - that's awesome! although you've surely fixed this problem by now, for future refs or someone else searching for an answer... you might find this ref hp support helpful. happy printing!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00458018&lc=en&dlc=en&cc=us&lang=en&rule=35557&product=501369

Step 4: Clean the printheads
If the print quality is still bad, clean the printheads:
1. Make sure the printer is loaded with unused white paper.
2. Open the printer Toolbox and select the Printer Services tab.
3. Click Clean Printheads . A Clean Printheads window opens. Click Level 1 Clean .
4. Examine the page that prints for print defects.
a. If there are no defects, click Exit . Stop troubleshooting here .
b. If there are defects on the page, click Level 2 Clean . 5. Examine the page that prints for print defects.
a. If there are no defects, click Exit . Stop troubleshooting here .
b. If there are defects on the page, click Level 3 Clean . Note that Level 3 cleaning uses a lot of ink – it is not recommended if the cartridges are low on ink. - JW50

It sounds like a defective toner cartridge. Try replacing it. If that does not cure the problem, then the fuser assembly needs to be replaced, in which case it is probably cheaper to buy a new one.

Good luck
John