Question about Yahoo Messenger

Everytime i type my password and user name, the smiley face will begin to go yellow then turn to gray again. then a box will pop up saying that "messenger encountered a connection problem. please check the network connection and then click try again. (81003004)

2 Answers

micky dee

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Yahoo Master
3,015 Answers

Try each of these in turn - if successful (or not) please feed back information to help others.
1) Since Internet Explorer is a vital tool in Yahoo (even if you use another browser as default I would recommend installing the latest version and update any support software for IE by using an update checker
http://www.filehippo.com/updatechecker/
2) Start with a clean browser
Download 'ccleaner' and run it through a couple of times,using the factory settings and the 'Run Cleaner' control until 0 bytes are seen to be cleaned following a scan
Run the 'Registry' from the left hand toolbar but 'Save' any changes after opting to 'repair' errors.
http://www.filehippo.com/download_ccleaner/
3) On the sign in page click 'Messenger' > Connection
Toggle between 'Connect direct to the internet' and 'Proxy setting' make sure the information is correct in the lower 2 boxes
4) Check these settings in IE (even if you have another browser set as default)
a) Tools > Internet options > Connections > Lan settings > check 'Automatically detect settings - uncheck other options
b) Tools > work offline - make sure this is NOT checked and has a red X through it
5) Disable your firewall and do a trial sign in
6) Control Panel > Internet Options > Connections > Lan Settings-uncheck Proxy server and check automatically detect setting
7) Control Panel > Internet Options > Connections > dial-up and virtual private Network setting > select your default connection > setting > check automatically detect setting

Posted on Jan 28, 2010

Anonymous

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Expert
89 Answers

Hi,
1. go to messenger menu
2. select connection preference/ preference
3. the tab will automatic select connection preference, if it doesn’t, select it manual.
4. change your internet conection type, for my problem i choose broadband(DSL/Cable).
5. Control Panel > Internet Options > Connections (tab) > Lan Settings (button) then uncheck the Proxy server checkbox and check automatically detect setting
6. Control Panel > Internet Options > Connections (tab) > dial-up and virtual private Network setting > select your default connection > setting > check automatically detect setting
Please rate my response!! Thanks, SF

Posted on Jan 28, 2010

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