My Tata Photon Plus USB Modem is not being detected in my laptop. Previously it used to work (for almost 3 months). But now all of a sudden,it is not being detected no matter what. It works on my other laptop which is Dell Latitude. I have tried uninstalling the USB drivers on my lappy,still the device itself not being detetcted.

Hi,
I just solved the same problem on my laptop with the help of Tata's tech support -
first, plug in the Photon plus modem, remove any other usb devices (mouse, etc)
right click on My Computer, select "manage". Click on Device Manager, expand the list of Serial Bus Conductors.
Right click on each "USB Composite hub" (not root hub) and uninstall.
after all composite hubs are uninstalled, go to the "computer" section at the top of the list in the Computer Management box. Right-click on "Computer" and click on "scan for hardware changes". Yiur system will reinstall the drivers and give you a notification at the bottom right corner of your monitor. Once u get the message "drivers successfully installed", open the Photon plus dialler and connect. It worked for me, hope it works for you too!

Hi JoannaJoanna,

Thank you so much..Your solution helped me..Thanks a Tonn, I was into this trouble for last three months and was about to cancel my connection!.

For all the users having same issue, the solution given above helped me:

Hi,
I just solved the same problem on my laptop with the help of Tata's tech support -
first, plug in the Photon plus modem, remove any other usb devices (mouse, etc)
right click on My Computer, select "manage". Click on Device Manager, expand the list of Serial Bus Conductors.
Right click on each "USB Composite hub" (not root hub) and uninstall.
after all composite hubs are uninstalled, go to the "computer" section at the top of the list in the Computer Management box. Right-click on "Computer" and click on "scan for hardware changes". Your system will re-install the drivers and give you a notification at the bottom right corner of your monitor. Once u get the message "drivers successfully installed", open the Photon plus dialer and connect. It worked for me, hope it works for you too!


Harpreet!!

Right click on my computer and click manage
Click on device manager in left panal
Click on Universal serial Bus Controllers.
Right click on each and every USB root HUB there
and update drivers

Thanks,
[email protected]

Go to Device Manager and update drivers of all the devices (Under Ports, Other Devices , USB Controllers) marked in yellow exclamation mark.

Hi I am Rajaraman.

I noticed my Tataphoton+ USB modem E1620 not working in my machine and its working in my friends laptop where both are having windows 7 64 bit OS. I tried to upgrade firmware, reinstalled laptop USB drivers... nothing helped out for me. Finally I noticed one my system service is blocked to active my modem. so finally I stopped all my start up application and services, then it starts working fine.

So better check the services if have trouble like.....

Hi,
same problem is here.. on my lappy hp pavilion g6
when i connect photon plus dongle than there is no network. i m using photon for last three months and it was great. but now all of sudden it dont get network and when i click on connect than its saying that connect the device.. but it is already connected.. :( i tried above method..
first, plug in the Photon plus modem, remove any other usb devices (mouse, etc)
right click on My Computer, select "manage". Click on Device Manager, expand the list of Serial Bus Conductors.
Right click on each "USB Composite hub" (not root hub) and uninstall.
after all composite hubs are uninstalled, go to the "computer" section at the top of the list in the Computer Management box. Right-click on "Computer" and click on "scan for hardware changes". Your system will re-install the drivers and give you a notification at the bottom right corner of your monitor. Once u get the message "drivers successfully installed", open the Photon plus dialer and connect.

what should i do.. pls help me out

THANX
MOHIT