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Anonymous Posted on Jan 27, 2010

I have a Maxtor One Touch II. I went to backup my computer and got an error massage; " Grooming backup set restore point failed; error 2242". I "looked into the system" and could not see any restore points even though most of the drive's capacity is used. Help...

  • Anonymous Jan 27, 2010

    I have more than 10% available

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Dana Newcombe

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  • Posted on Jan 28, 2010
Dana Newcombe
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Your lack of drive capacity is going to continue to haunt you, even if you're able to clear enough space to save your files the drive will not respond as wanted. Your best bet is to purchase another drive for this sole purpose. Thank you, Dana

Bob Korsu

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  • Posted on Jan 27, 2010
Bob Korsu
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You indicated that ..."most of the drive's capacity is used."
That may be your problem. When you make a backup you need room for the software to create temporary files before completeing the backup. These temp files are deleted once the backup is complete. There's no real rule regarding the amount of extra space to have available, but I use 10% of the total size of the backup and have not had any problems. I'm also backing up to Maxtor One Touch II.

  • Bob Korsu
    Bob Korsu Jan 30, 2010

    With the price of hard drives dropping, I have to agree with dnewcomb1 and go out a buy another drive. You can get a 1TB drive for around $150

  • Bob Korsu
    Bob Korsu Jan 31, 2010

    nancyjone97, OK don't be afraid, you may need to simply reinstall the software that came with the Maxtor Drive. The first Maxtor I had needed a software reinstall, then everything was fine. If you don't have the software or install instructions, they are available on the Maxtor site. For future reference, I'd recommend Seagate drives for reliability. Even though virtualy all drives are manufactured by a very few suppliers, Seagate has higher quality control standards.

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If files you are trying to restore are encrypted you will have to use same software to retrieve them.. If not, any file in the external hard drive should be viewable with your windows explorer.

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Maxtor has been acquired by seagate. maxtor did send out recovery software to the general public on request, but i am not sure if that is still the case, You can contact them at....

http://www.seagate.com/www/en-us/about/contact_us/

If the drive is not physically failing, try drive genius.

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