I have MacBook and it is not recognizing the ethernet connection

The Cable modem must be disconnected from the computer. You cannot use USB and Ethernet at the same time.

1. Turn off power to the Cable Modem and the Netgear Router. Do the same with the computer.
2. Connect an ethernet cable from the modem to the router's WAN (Internet) port.
3. Connect another ethernet cable from one of the remaining 4 LAN ports on the router to the computer's ethernet port.

4. Now power on the Cable Modem ONLY. Wait for the modem to sync up with your service provider
5. After about 2-5 minutes power up the router and wait about 1-2 minutes.
6. Now power on your PC.

Check and see if you have internet access. If not you may have to uninstall any cable modem software related to USB connection. if this is the case, then you may have to repeat steps 4-6.

Since most cable internet providers do not use proprietary connection settings, your internet connection should be up and running without changing any settings in the router or modem.

If this does not resolve your issues, we can continue to work with you.

Powerline data transition speed can be effected by many things. Distance, equipment producing electrical noise on the power lines, being on separate circuits, or even running though power filters or surge protectors can cause slow or failed connection.

Make sure the adapters are connected directly into the wall, remove any electrically noisy equipment on the circuit between the adapters, and try to make sure the adapters are on the same electrical circuit. These things should help.

you should check the wireless interface settings it might be set to work as (802.11a and the bridge is configured to work as 802.11b or 802.11 g) , usually wi-fi interface and bridges by default supports and operates in b and g

I was never a big fan on thos plug in ethernet devices. I would either go wireless or run hard line to the computer.

Though, it is not repairable, yuu may contact NETGEAR to get the unit replaced if it is still under warranty. Contact them http://my.netgear.com

Regards

Anand

-- Xe102 device is simply a plug n play device
-- so if the connection light shut off after some time
-- first hard resett the powerline adapter
-- and after that get the powerline checked
-- If that doesnt work there is no specific configuration
get the adapter replaced ..

Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.

Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.


Hope this helps. Let me know if it does not work.

Please rate.

there wasn't actually any problem with the device. For these bridges to work, you need to be on the same phase of the wiring. If the devices are on different phases then they can't communicate. But I still couldn't get the encryption to work. Netgear support doesn't seemed to be bothered with that...they told me to ignore it.

-- Xe102 is a plug n play powerline device
-- there is no specific configuration required for that .
-- try hard resetting from the reset hole on the back of the device
-- then get the powerline checked
-- check the light status of the powerline device.
And if the problem still persists , upgrade the powerline device ..
Follow the link below ::
http://kb.netgear.com/app/answers/detail/a_id/901

You have to be on the same transformer leg Xmitter and reciver try moving the input device to a diffeent outlet. or use one of the ethernet only units to see if you have etherne tconnectivity, also there is a pricatical distance limitation of about 600 feet. are you in that range. Best of Luck Graeme at ctcco.com