When I have a DVD or CD in my Samsung DVDW, I cannot get the tray to open after I stop the process I'm using the drive for. If I try to use the manual open- I find the disc is still spinning! i could find no information on this problem on the Samsung site.

THis is a problem that cropped up with windows XP. It happens once in a while, however you may be able to minimize this by making sure your connectors to your devices are on securely. You can also go to the device manager by right cllcking on your "my computer" icon. Go to the hardware tab and chose the device manager. Go to DVD and CD devices and uninstall your device. Restart your computer and it will scan for hardware changes and will probably install your CD/DVD drive back using the driver already in windows. If you can find an updated driver for your CD/DVD device from the Samsung site, you may want to install the new driver.

I hope that you find this information helpful. If I have helped you, please leave that feedback for me.

Thank You,

Brian