More information is needed.....But, it sounds like you are trying to turn off/change the ring tone of an incoming call. It's easy to do, I left you a download link for the manual below.
Here are the steps to change your ring tone:
1. Leave the hand-set on the cradle
2. Now just press the flash key repeatedly to scroll through all the different ring tones or to turn it off.
If you need the manual for future reference, you can download it from the
link below -- It was made and uploaded by me, so it is safe....
http://www.megaupload.com/?d=8EIJ8RH3
Hope
this helps --WICC--
Have not solved the problem yet
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what kind of phone is it?
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