Accidently the camera was dropped and the 35 mm lens as well as the external carcass broke, and needsto be changed. Where can I get the service done in Latin America or should I send it to the USA. Thanks.

Lens needs are determined by the type of photography one shoots. Example, for my needs I use three prime lens, 35 mm, 50 mm, and 100 mm. Sold all my zoom lens purchased primes.

The question is what are you attempting to capture? On a zoom lens look towards a constant aperture, not one when we zoom the aperture changes.

Cordially

The usual method is to use a pencil eraser on the contacts on the lens and the camera. Be careful not to get the bits in the lens or camera

Uh oh...you are going to need to service it....there is a sensor that prob got broke/disconnected when dropped. It will need to be professionally serviced. Sorry for the bad news!

Your camera has a 5.0 - 25.0 mm (35 mm equivalent: 28 - 140 mm) lens with apertures from f2.8 - f6.9.
Unfortunately you don't have a manual mode or an aperture priority mode where you can set the aperture yourself.
There's more about your camera here: http://is.gd/WGRntf

A 35-80 mm lens is 2.3X zoom. Divide 80 by 35 and you'll get the result.

It is usually better to know what the focal length of a lens in "35 mm equivalent" is and judge by that, rather than relying on the "X" power of the lens. For instance, most point and shoot cameras start at about 35 mm and have either a 3X or 4X zoom. This would make it a 35-105 or a 35-140. I've seen some that start at 28 mm, though. A 3X starting at 28 mm is 28-84 and a 4X is 28-112. Neither one is a particularly strong telephoto lens and the 4X is just about the same as the 3X that starts out at 35 mm.

It's also important to realize that tradition dictates that lens focal lengths are usually expressed in terms of "35 mm equivalent," where "35 mm" refers to a 35 mm film camera. This is because of the relation between the sensor size and the actual focal length of the lens and the resultant angle of view of the lens.

I have one point & shoot that is actually a 5.8-24 mm zoom. This is a 4X zoom. The 35 mm equivalent is 28-116 mm. The sensor is 7.2x5.3 mm. (1/1.8") (And I wish I knew someone who could explain how the heck they came up with sensor size terminology!)

I have another point & shoot that is actually a 5.7-17.1 mm zoom. This is a 3X zoom. The 35 mm equivalent is 34-102 mm. "How could a shorter focal length give a longer 35 mm equivalent?" you might ask. It's because the sensor is only about 5x4 mm. (1/2.5")

I have a few Nikon DSLR's and - thankfully - they all have the same size sensor. They all have a "lens factor" of 1.5. This means that you just multiply the actual focal length of the lens to get the 35 mm equivalent and then you can make comparisons accurately from camera-to-camera. Most Canon's, for instance, have a lens factor of 1.6. On a Nikon DSLR, a 28 mm lens is the "35 mm equivalent" of a 42 mm lens. On most Canon DSLR's, the same 28 mm lens is the equivalent of a 45 mm lens.

These example are just to show you how freaking confusing it can all become if you try to make sense of the "X" power of a zoom lens.

Bottom line...

Check the 35 mm equivalent specifications for the lens. This way, you will be leveling the field and comparing apples to apples. More or less.

Switch to M (manual) mode.

Yes, all 35 mm lens should work on canon's digital slr cameras

Jammed Zoom Drive motor.
Needs service.

did you see any rubber gasket on the ring.. this could be the one turn out to be loosen,

did you dropped or any kind of incident happened on the lens.

You can get an M42 adapter; try bhphotovideo.com.