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I would first try changing the batteries in the remote and verifying that batteries are in the right direction (+ and - terminals line up).
Once that is done, try pointing the remote right at the infrared sensor at the front of the projector...the black plastic circle on the front of the projector.
Depending on the connection type it's either the cable isn't properly inserted at one end or the other or it's expecting rgb and it's geting a composite feed.
unscrew the lamp door on the bottom of the projector, unscrew the lamp, remove the lamp, replace with new lamp, screw in, replace door, turn on, and reset lamp counter (menu-settings-lamp counter reset-yes)..
on my XU 55 the trick to read the lamp hours is to press and hold down the power button in about 20 seconds when the projector is turned on. there will come a window in the upper left corner that tells about total hours and lamp hours. the window will disappear quite fast, so one might need to do it twice.
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