Hi! When I transfer a call to another station (and there is no answer on the other side) how can I get the call back to me? (To say the caller, that there's nobody on that station he/she wants to) SPA9000/spa922/spa921/spa901 Thanks a lot! Norbert
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Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.
Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.
Go to phone menu select setting>call>call divert>and select "divert if not answered' option and when you not give the answer to you caller automatic you call in transfer to you divert no.
First make sure you give each phone an ID on your system. You do this by going into the menu and go to phone options then scroll down to phone ID then press the intercom station button you want assigned for this phone. To transfer call: With caller on the line just press transfer then the intercom station button of the room (intercom station) you want it transferred to. If it is not answered in 45 seconds the extension stops ringing and call is placed on hold
Press the [Feature] [7] [0] (or simply press the [Transfer] button below phone display)
Dial the number where you want to transfer the call
Stay on line if wishing to speak to the person
Press the [Rls] button to complete the transfer
If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
Note: Use Link to transfer callers to a telephone number
While on the call press the transfer button (above the hold key) and the extension you want to transfer to.If you want a screened transfer, wait til the extension called answers,and ask if they wish to talk to the caller on the line. if they dont, pick up the caller off hold. if they want to talk to them hang up and they'll recieve the call. If you want to blind transfer, hang up after you dial the extension and they'll get the call without screening.
On the bottom right side of the handset is a button that says speaker. It will not transfer to the base station but does allow for anyone in the same room to hear the phone call or message as it acts as a speaker phone.
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