If the new (or
refilled/reman/compatible) HP 56, 57 or 58 ink cartridge refuses to print
black/color and/or fails to function at all (i.e. blinking ink lights on Deskjet 5000, 5100, 5500, 5600 or 5800 series printers) or fails to complete the printer alignment following cartridge
installation, then the ink cartridge either has a connectivity issue with the
flexible printed circuit cable (inside unit where cartridge mates with cable),
the rear cartridge contacts or cable contacts are dirty with ink residue, or
the cartridge is suffering from marginal internal electrical performance. It is
suggested you perform the TAP 43 (and TAP 10) DIAGNOSTIC PRINTER TEST to
evaluate the ink cartridges electrical performance. Visit Inkjet411 support
site to see instructional video:
http://inkjet411.com/?page_id=2358Also verify that the cover interlock switch (at top-right side of printer) is closing properly - you may need to place a thick shim (1/4 inch by 1 inch) into the door switch port to enable printer to properly energize (I would check this first). This Deskjet printer series is known to have a top cover closing issue (the top covers warp over time unfortunately).
NOTE: For the HP Deskjet
5000 series printer models, when you get an HP 56, 57 or 58 integrated ink
cartridge refilled (i.e. currently offered at Costco or Frys today) or if you
buy a remanufactured/compatible HP ink cartridge, the ink levels are not
initially reset. However, continuing to use an ink cartridge which displays LOW
INK alerts is permitted by the printer, simply select OK, CONTINUE or DISMISS
when these alerts are observed. Now, it is possible to reset the ink levels by
performing the procedure outlined on Inkjet411's site:
http://inkjet411.com/?page_id=1915
To clean the HP 56, 57 or
58 ink cartridges please visit the Inkjet411 site which provides
recommendations on how to clean the electrical contacts, flex driver cables and
how to perform a hot water flush of the cartridge nozzle plate (refer to video):
http://inkjet411.com/?page_id=1519
Thanks Trevham! I am using a mac and took your advice. I replaced the cartridge and that did the trick. I owe you one.
Got message to replace black ink cartridge because ink was low (it wasn't). I replaced it anyway with the cartridge I've been using for years (from HP). Now all of a sudden I am getting the message that I'm using the wrong black in cartridge, and I can't print! Not happy. . .
Wild... I suddenly started having the exact same problem. By black ink cartridge is genuine HP, but has been refilled tons of times. My color cartridge is a NuKote knockoff, but has worked fine for a month or so.
About 5 days ago the printer started kicking out error messages on both of the cartridges. I was able to resist for a couple days by repeatedly taking them out and putting them back in, but now it's completely given up on me.
I suspected that HP had run a quiet driver update or something on me, but I brushed it off as paranoia. Now I read this, and I'm back to pointing the finger at HP.
I've been refilling these cartridges for a couple years, and have had to overcome the typical issues by swapping through three cartridges to reset occasionally. But this is something different that's happening now.
The black cartridge is causing a fault code to be displayed but is not short of ink and is the correct number and has worked before
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