I'd appreciate any advice, I was typing on my vaio laptop when the keyboard stopped working completely. The mouse (both external usb and built in touchpad) also appears to have a problem, left clicking does what control+click would normally do and the wheel does not respond at all. Thanks for any help you can give.
Dear Sue_s46,
Try and double chek all settings relate to keyboard and mouse by following below steps.
go to control panle- Mouse, double check it has not changed the settings the way normally works for left-right click and wheel.
regarding keyboard, go to control panle- regional and language settings. double check all settings are fine there.
if you dont get luck with anything, you might have Sony utility relate to keyboard/mouse. you can search for that program from start menu and within all programms.
let me know, if nothing works or any other issues.
also, let me know which operating system you have on Sony Laptop?
Many Thanks.
Apurva
Hia,
have you installed recently any software or hardware? I believe you must have done this, but shut down laptop completley and dis connect all external devices and boot up and see everything works fine?
if everything is fine then I would recommend to try different external mouse/keyboard to just test. because if all settings are fine and internal keyboard/mouse not working properly then it could be hardware issue internally connection issue of keyboard/mouse connected to motherboard.
external keyboard/mouse not working properly then as i said you can test another spare mouse/keyboard and try to double check if existing ones have some fault. also you can go and download drivers for external mouse/keyboard via their manufacture website, might be there are latest up to date drivers.
also, I am sure you must have tried but try to use different USB ports. if your external mouse/keyboard are PS2 connection (Round Connector Green and Purple) then definatley its a driver issue.
Let me know which operating system you are using and external keyboard/mouse model/brand names.
hope it works.
Thanks.
Apurva
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Hello
Thanks for your reply, I have checked all the settings and they look fine, also tried the vaio troubleshooting and it was no use - can you tell me if it's likely to be a driver problem or does the fact that both devices went wrong at the same time indicate there is a more general problem.
Thanks again
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