Not a solution but...
Many folks have reported this, the latching mechanism wears out eventually.
We had the problem but discovered that the door on the basket wasn't getting completely closed. Now I make sure it's closed and haven't had any problem since.
Hope this solves your issue - if not, keep an eye on yard sales, we picked up two at different times for $5 and now have parts to swap out - not much help for a failed latch though.
Glad I never paid full price for it, even though it's a fairly good grinder/brewer.
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