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I think the touch screen is faulty. You not badly treating or overusing the phone does not mean it would not not get spoilt. Remember it an electronic, anything can happen.
You need to take the phone to an expert to change the touch screen for you.
The software of the phone must have gone corrupt. Take it to the authorized person and may also have to change your scren curcuit or the whole software.
you can enter the hard reset code but that will delete everything on the
phone the code is *2767*3855# i haven't been able to find the password
reset for the F48. The default code for the Samsung F480 is 12345678
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