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I have the same machine and I've used Memorex DVD-RW 2X/4.7gb/120min dvd's for a long time. The newer ones at Officemax are 4x, 8x, 16x and 52x they won't work. I think they have to be 2x only!!!
THE PHILLIPS CDR 770 WILL ONLY RECORD ON "MUSIC" CD'S.I USE A MEMOREX MUSIC CD FROM WAL-MART, IT'S A 40X700MB 80 MIN, IT WORKS FINE, HOPE THIS HELPS, GOD BLESS, PAUL
use memorex brand cdr they are the most compatable (readable media ) to many cd& dvd writers .
the reason the cd writer dosent open often is because its usually trying to read poor quality media use good quality memorex cdr you will see a big difference in performance.
Try a smaple on another computer or two[ a friends] and see if they can write.
If they doent asnd you carefully wirte up your findings the store should change them
If they write OK then give your writer a clean with a lazer cleaner disc
Try another brand of disk
It may still be the drive the lazers are very fragile
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