I dont know where you work why dont you ask the gentleman if he has a remote with a red or gray center. Then properly tell him the auto search sequense. Hit tv button hold set up it will flash twice. Hit these numbers 9-9-1-1 then channel up until set turns off with remote with red ok/select button. Haier tvs are programmable the only ones to watch are Olivia, new RCA and a view others hope this helps anyone. If you have a comcast remote with gray center use it as a tire chuck and have comcast send out a new one.
There is an auto search method....some remotes you can hold the tv button down and then the select button simultanteously for a few seconds to make the light turn red and then proceed with codes, when you get the right code you press the select button again, the light blinks and you are done..... well with out a code its the luck of the draw..... the auto search method is similar to programming the code in....hold the tv button and the select button for a couple seconds until the tv button lights up, but instead of a code.....press the channel up button(that represents the first autosearch code), continue until the tv turns itself off and then press the select button to lock it into the remote...........if you go past the trigger point you can channel down to backtrack.... otherwise drop it in the toilet until it wont work, call the cable company and have them send out a tech with anew remote. they cant charge you for their equipment not working correctly.
trust me, i am a supervisor at a major cable company.
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