I brought my hp about 2 years ago it worked for about a month now im trying to fix it but when it comes on it goes to the screen where it asksstart windows normally how do i reboot

So, your pc was working up until a month ago. Do you remember the last thing you did before your pc stopped working? Did you install some kind of software? You need to access the Advanced Options Menu and that's where it gives you the option to start windows normally. There are other options like Safe Mode and I suggest you try this to see if you can get into your system. There's another option on this menu that says 'load windows using last know good configuration' or something like that, try this. Do you have your original windows disks? Get into the Advanced Options Menu by pressing F8 or F12, computers are different in terms of the keys they use to access this menu. If all the options fail and you cannot get into windows then it sounds like a clean install might been needed. Good luck, sorry not much help otherwise. Andrew

You can choose to start windows normally and it should bring you to regular desktop. If not to reboot you actually have to shut it off by holding down power button until it shuts off. If still issue try to boot in to safe mode by pressing F8key on boot up and keep on pressing it till advanced start up comes up. Once in safe mode try to run virus scan to see is there any viruses. Also in same menu there is safe mode with networking if you choose this one you can do updates since it will allow you to go online even that you are in safe mode. This might resolve the issue.Hope this helps.