HP Pavilion a420n PC Desktop Logo
Teri Deck Posted on Jan 16, 2010
Answered by a Fixya Expert

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Put in new power supply, computer will not boot up. Asks what type of power supply, when I answer generic the computer will not continue to boot up. When I go into bios it says power supply is disabled and will not allow me to enable it. Any ideas?

  • Brad Brown May 11, 2010

    What did you put in? are you sure about the model? what is prompting you for power type?

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  • Master 2,600 Answers
  • Posted on Jan 16, 2010
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Try resetting the BIOS, depending on the motherboard, there will either be a button, switch or small jumpers that will short two pins and reset the cmos on the board. Just make sure to take out all the extra peripherals before powering back up. If you have jumpers, look for the one marked CMOS, not the one marked password. Move the jumper plug over one pin and power the system up. Wait approx. one minute and power back down, remove the power plug from the back and press the power button on the front to bleed off the power. Move the jumper back to its original place, plug the power cord back in and try booting the system back up. If it boots you will need to restart and get back into the BIOS and reset the time and date.

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If no video is displayed and no beeps can be heard, turn the system off by holding down the power button for 5 seconds then unplug the unit. Verify the ground strap connection on your wrist and the bare metal of the power supply. Carefully remove the memory sticks handling only by the edges noting which slots they go in and which module was taken from which slot and place them on the antistatic mat or in the antistatic bag. Plug the power supply back in and see if a continues beep is audible. If yes, power off the unit and unplug the power cord. Put only one memory module in the first slot but do not put the same module in the same slot (swap them) if you have more than one module. Restore power to the system and see if the continues beep is no longer heard and you see video. If you see video and no continues beep than power the unit down and unplug the unit. Do the same for any other memory module which will help you determine if any modules are bad. This test is not a complete test but if any modules are dead you can identify them. If no video and no beeps the motherboard is the suspected problem.
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I can only cover generic test procedures since I do not have the specifications of your motherboard.
You will need a large antistatic bag or antistatic mat plus a ground strap and a power supply checker.
Check the power supply using a power supply checker. Disconnect the power supply unplug the power connector on the mother board and plug the connector into the power supply tester. If you do not have a power supply tester let me know how many pins are on the connector and I will tell you how to test it with a meter. If you have any voltage not present replace the power supply. If you do not have -5 volts it was used for ISA slots and was completely removed from the ATX standard in 2004.
Do you have an onboard video card? If you do is that the video output you intend to use or a external video card? If you have onboard video connect the monitor to the onboard video output. Disconnect the power supply cord from the computer and attach a ground strap from your wrist to the bare metal of the power supply. The down side of static damage to components is you do not always see the damage immediately since static can weaken components causing future failure. Remove all cards from the slots except the video card if you do not have the onboard video.Be careful to touch only the edges of the boards and place them on the antistatic mat in the antistatic bag. Plug the power supply back in and see if the Power On Self Test (POST) displays the boot process on screen or beeps are audible. The error beep codes can change from the BIOS types but these are a few generic ones. It would be best to check your motherboard manual for a complete listing of error codes.
1 short beep – System is OK
No beeps – Bad power supply or system board
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1 long two short beeps - display adaptor

If no video is displayed and no beeps can be heard, turn the system off by pressing the power button and unplug the unit. Verify the ground strap connection on your wrist and the bare metal of the power supply. Carefully remove the memory sticks handling only by the edges noting which slots they go in and which module was taken from which slot and place them on the antistatic mat or in the antistatic bag. Plug the power supply back in and see if a continues beep is audible. If yes, power off the unit and unplug the power cord. Put only one memory module in the first slot but do not put the same module in the same slot (swap them)if you have more than one module. Restore power to the system and see if the continues beep is no longer heard and you see video. If you see video and no continues beep than power the unit down and unplug the unit. Do the same for any other memory module which will help you determine if any modules are bad. This test is not a complete test but if any modules are dead you can identify them. If no video and no beeps the motherboard is the suspected problem.
If you have video and one short beep on power on and all memory checks good. Power down the unit and unplug the power to the power supply inset one of the removed boards and try to boot the system to see if you still have video. If you do power the system down and repeat the same procedure for each card. If you do not have video suspect that card is bad.
Good luck and be careful to always touch the bare metal of the power supply with it unplugged before reaching inside the computer and touching any boards.
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