Sounds like one of the cables got plugged in wrong.
Look at the back of the HD box and there should be a cable with 5 ends on it (Green,Blue,Red, White and Red).
Often times a flashlight can help make sure you see the colors clearly.
The Green,Blue and one of the Reds is for video. The White and other red are for Audio.
When you unplug the connector the connection it is attached to is also colored. Check to make sure the colors on the cord match the color they are connected to at the box.
The most common mistakes connecting these cables are:
1) Crossing the Green and the Blue cables.
2) Connecting the Red Audio cable to the Red Video connection.
If all of the connections match the correct colors find the same cable where it plugs into the back of the TV and check these connections that they are correct.
When you find and move the cable to the correct connection this should clear up your color and you can begin to enjoy your new toys....
Good Luck....
Hello, this is Matthew Gonzales with DISH Network customer service. To answer your question, yes the ViP211 will work with a dish 500. It will receive the standard channels as you asked, but if you wish to get HD, the dish on your home will need to be upgraded. Hope this helps!
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