Mp3 player will not work "usb device not recognized"

Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.

Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.

Hope this helps..

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

plug in the usb cord to the mp3 player plug the other end into your computer wait for windows to recognize the new device you will see a new folder in my computer (named gogear, or d: or something) drag and drop music (or copy and paste) mp3's into that folder
~or~
Install software like Rhapsody or Songbird and hope they are compatible and will sync. (most mp3 players are compatible)

well i guess the device manager provided by Philips is a little bit crappy..personally, i tried several times with my device and it didnt recognize my device at all. until i tried to call the support centre, they provide me the solution. it s all abt the steps in doing the repair.
1) open device manager
2) press the vol key (mine is the vol key, i know this varies from models to models, maybe you have to check) and dont switch on the device --

check battery voltage

try pressing the reset button on the back you may need a pin or tooth pick because it is very small it should work then

is not work io devices error

1. On you computer, ensure that Philips Device Manager is running.
2. Turn your mp3 player on (it should freeze at the Loading or GoGear Screen).
3. Plug in the mp3 player to your USB/Charger cable (ensure it is connected to the USB port on your computer), and then perform a soft reset (Power switch down and Volume up button simultaneously).
4. Let go of the other buttons as soon as the player resets. Hold the Volume down button until the player comes on. The player will be recognized by Philips Device Manager and will report a problem (and will allow you to repair it). Windows will also recognize it as a Mass Storage Device.

edit:

video: http://video.google.com/videoplay?do...56814975105076

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

• Update all the software on your computer via Phillips site
  
• Open the Philips Device Manager
• With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
• As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
• Follow the onscreen directions to Repair the device
• Thank the intarwebs.
  

First off.. Make sure your software and drivers are up to date...

Second, try re-installing Windows Media Player or if you have WMP 10 installed, try upgrading to WMP 11.

Also, if you plug in something else to your USB port, does the PC recognize it? Or, if you try your GoGear on another computer, does it work ok?

Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW