I have the same problem with a stripped gear, to remove the top i found it best to place the shredder on its back, then with a pozi screw driver there are 5 screws securing the top in place, these are inside the shredder above the paper bin, 1 in each corner and 1 in the centre.
Hope this helps.
The top has five screws holding the top on that are accessed from th bottom. Have a log screwdriver handy because they are deep set. Fitfh screw is in the center. Unplug ground and top opens to the right.
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