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Have you "oiled" the machine ever.????
Cross-cut shredders require occasional oiling with "shredder oil" to help clear out debris that is made in the shredding process from the cutting mechanism. Get some shredder oil and pour it directly across the cutting blades where you insert the paper... this should help...the occassionaly pour some oil onto a sheet of the paper to be shredded prior to shredding it.
The Royal cx-6 shredder is a small consumer shredder rated for "up to 6 sheets at a time" so yes it will jam with anything more that 6.
If running it in reverse won't work you will have to try to open it up and see if you can manually turn things to get the paper back out...there is no other way if it wont run in reverse...hopefully when you have the paper removed the machine will still function.