Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100) Logo
Posted on Jan 14, 2010
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My modem seems to disconnect and reconnect the last few days at random, cant play xbox live cause it will freeze my game, boot me out, and put me back in the same game, any sugg.? I unplug the modem and put it all back together, then it looks like everything is good to go, so i hop back on xbox live, then a few minutes later it does exact same thing

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  • Posted on Jan 14, 2010
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Makes sure your coaxial cable in the back of the modem and at the wall is tightened down securely, and reset the modem. If this doesn't work, start by replacing the cable as it may have a break in the line causing the modem to disconnect.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

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  • Expert 136 Answers
  • Posted on Jan 14, 2010
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It indicates that the modem is failing to keep its signal.
Its high time to change the modem

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Well my xbox randomly keeps disconnecting from xbox live , it also freezes when im looking on someone's profile........ any help?

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