My device will not start. It shows up the SanDisk image, and then stops working. When I have it plugged in, it has a small square of random pixels - I think it wants to be defragmented, but I can't get to it. I can't copy music, and I can't reset it.
Hi there
I can understand your issue..
Well when you say that the device is not start then it could be an issue with the corrupted file. I'd kindly suggest you to format the device.
In order to format the device i want you to keep the device mode in to MTP and connect it to the computer.
Open Windows Media Player (WMP 10) and you can see the device in the right hand side.
Highlight the device and up above that you could see an icon that look like pencil.
Click on that, it will format the device.
Then try to turn on the sansa it should work
NOTE : If you format the device the data will be wiped off.
Please revert if any clarification or still the issue persists..
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