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I restarted my receiver, and it started restarting. Then, it said that it was checking disk. It did this for about 15-20 min. Then, it said it was starting up, but came up with a message stating that a problem had occurred, please unplug for 1 min. I did this 3 times, to no success. I called Directv, but they just wanted to lease me another one. My current receiver is payed for, not rented, so it makes no sense to lease another one, especially when you're 14. Can someone please help me? Thanks.
I restarted my receiver, and it started restarting. Then, it said that it was checking disk. It did this for about 15-20 min. Then, it said it was starting up, but came up with a message stating that a problem had occurred, please unplug for 1 min. I did this 3 times, to no success. I called Directv, but they just wanted to lease me another one. My current receiver is payed for, not rented, so it makes no sense to lease another one, especially when you're 14. Can someone please help me? Thanks.I restarted my receiver, and it started restarting. Then, it said that
it was checking disk. It did this for about 15-20 min. Then, it said it
was starting up, but came up with a message stating that a problem had
occurred, please unplug for 1 min. I did this 3 times, to no success. I
called Directv, but they just wanted to lease me another
one. My current receiver is payed for, not rented, so it makes no sense
to lease another one, especially when you're 14. Can someone please
help me? Thanks.
AnonymousMay 30, 2008
exactly the same problem. Called customer support and could never get through to a live person.exactly the same problem. Called customer support and could never get through to a live person.
AnonymousSep 08, 2008
i hate my r15. TiVo brand is much better
i hate my r15. TiVo brand is much better
AnonymousSep 19, 2008
We experienced the exact same problem 5 days ago and it is still not working. directv wanted to lease us one with out attempting to troubleshoot it. Extremely dissatisfied with Directv's service in this instance.
We experienced the exact same problem 5 days ago and it is still not
working. directv wanted to lease us one with out attempting to
troubleshoot it. Extremely dissatisfied with Directv's service in this
instance.
Same problen with R15 not booting.Same problen with R15 not booting.
AnonymousNov 25, 2008
The service rep I talked to gave me the same solution. they can send me a new one... blah blah blah.... fees, fees ,fees. Directv, terrible customer service, and ridiculous fees. leasing one is the same as owning one. Directv charges you the same monthly fee if you lease, or own your receiver. either way this seems to be equal to the blue screen of death that Microsoft offers
The service rep I talked to gave me the same solution. they can send me a new one... blah blah blah.... fees, fees ,fees. Directv, terrible customer service, and ridiculous fees. leasing one is the same as owning one. Directv charges you the same monthly fee if you lease, or own your receiver. either way this seems to be equal to the blue screen of death that Microsoft offers
i have the same problem, i try to disconnect the satellite cable and nothing. what can i do please. The directv support don't have solution.i have the same problem, i try to disconnect the satellite cable and nothing. what can i do please. The directv support don't have solution.
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contact directv 800-531-5000 if you have the protection plan a new receiver will be covered under most circumstances. sounds like a bad receiver. hope this helps
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You can buy a used DirecTV with Tivo. You probably had a Hughes SD-DVR40 or SD-DVR80 before. The used model needs to be transferable to your account (which means it can't be leased, it has to have no outstanding charges on the previous account, etc). And you have to buy a new DirecTV card.
If you are in the San Francisco Bay Area or in San Jose, write to [email protected] and they should be able to help you out.
Well, I took the DVR apart and found the power board completely intact, no bulging capacitors. However, the Mother Board had a 220uf/50volt cap that was bulging, so I replaced it. By the way, 'DigiKey' is the only place to go for electronic parts. They'll hook you up! The DVR still wouldn't respond to the remote. Darn it! So I took both of my DVR's apart and swapped out the Front Board (the one with the Photoamplifier in it) and the DVR would now respond to the remote. OK, so now what do I do. I still have one DVR with a bad Front Board. I started to look on ebay for an old used R15 500 that I could swap parts from...remember, I own my eqipment and the goal is to preserve what I have recorded on the Hard Drive. R15's were going for around $50 -$80. Then I got to thinking. I still had an old non-DVR Direct TV Receiver in my closet I never planned to use again. My thought was: even though it wasen't the exact model receiver, it did use the same remote, so the frquency that the Photoamplifier worked at should be compatible. So I took apart this receiver unsoldered the Photoaplifier. I then removed the Photoamplifier from my malfunctioning DVR and installed the part from my unused Receiver and it fixed it. So long story short(too late for that) the Photoamplifier was faulty. I tried doing some cross checking and a company in China called Raytron makes the part. The failed part did not have a part # and Raytron has several different Photoamplifiers that operate at different frequencies. This made it impossible to find the right part without schematics or knowing what the freqency is. So at least we now know what caused the non responce to the remote.
2 months ago my R15-500 stopped working. The "Record"(yellow) light was dim on the front of the DVR and a lightly audible clicking noise could be heard from inside the DVR. So I searched the internet and found this FIXYA site. I disassembled the DVR as instructed and removed the power board. Sure enough the Capacitors were bulging on top. I replaced all of the capacitors on the power supply output, I think 6 altogether. I reassembled the unit and it worked great.
Jay .. if you still have the receiver. heres what you do. reset the receiver and when the blue screen comes up saying "Hello your directv receiver is starting up" On your remote type in 0 2 4 6 8 .. then it should go to a screen saying "new software found" . Let it download the update.. That should fix the issue .. However if it doesn't then it could be the hard drive. The pcb board on them usually fries.. but that can be ordered too... let me know how this works... you can email me at [email protected]
contact directv 800-531-5000 if you have the protection plan a new receiver will be covered under most circumstances. sounds like a bad receiver. hope this helps
sounds like the receiver has gone bad. if you have tried it in numerous rooms/outlets and its not the electrical cord (its plugged in tightly at the back if its detachable) sounds like the receiver needs replaced. if you have the protection plan it MAY be covered under this and MAY be replaced for free. contact directv at 800-531-5000
unplug the satellite cables from the dvr and restart it. it may or may load. if it does u can watch pre-recorded programs that are still on the hard drive
I restarted my receiver, and it started restarting. Then, it said that
it was checking disk. It did this for about 15-20 min. Then, it said it
was starting up, but came up with a message stating that a problem had
occurred, please unplug for 1 min. I did this 3 times, to no success. I
called Directv, but they just wanted to lease me another
one. My current receiver is payed for, not rented, so it makes no sense
to lease another one, especially when you're 14. Can someone please
help me? Thanks.
exactly the same problem. Called customer support and could never get through to a live person.
i hate my r15. TiVo brand is much better
We experienced the exact same problem 5 days ago and it is still not
working. directv wanted to lease us one with out attempting to
troubleshoot it. Extremely dissatisfied with Directv's service in this
instance.
Same problen with R15 not booting.
The service rep I talked to gave me the same solution. they can send me a new one... blah blah blah.... fees, fees ,fees. Directv, terrible customer service, and ridiculous fees. leasing one is the same as owning one. Directv charges you the same monthly fee if you lease, or own your receiver. either way this seems to be equal to the blue screen of death that Microsoft offers
i have the same problem, i try to disconnect the satellite cable and nothing. what can i do please. The directv support don't have solution.
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